Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to join arenaflex, a global technology and services leader, as an Experienced Full Stack Customer Service Representative – Healthcare On-Site. In this role, you will be the face of arenaflex, providing top-notch support to our clients and their customers, while also growing your skills and career in a dynamic and inclusive culture.
**About arenaflex**
arenaflex is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. Our mission is to transform the way companies connect, interact, and grow across the world and into the future. With a commitment to human-centered, tech-powered, and intelligence-fueled solutions, we design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.
**Career Growth and Personal Development**
At arenaflex, we believe in empowering our employees to grow and develop their careers. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. In fact, about 80% of our managers and leaders have been promoted from within! Our culture is built on the principles of championing our people, investing in our infrastructure and capabilities, and ensuring long-term success for both our teams and our customers.
**What You Will Do in This Role**
As an Experienced Full Stack Customer Service Representative – Healthcare On-Site, you will:
* Resolve billing issues and address claims questions/inquiries
* Address benefits and enrollment questions/inquiries
* Follow HIPAA guidelines to protect the privacy of the customer
* Deliver expert customer experiences...with a smile
* Collaborate with cross-functional teams to resolve complex customer issues
* Stay up-to-date on product and service knowledge to provide accurate information to customers
* Meet or exceed performance metrics and quality standards
* Participate in ongoing training and development programs to enhance skills and knowledge
**Your Qualifications**
To succeed in this role, you will need:
* At least 6 months of customer service experience
* High school diploma or equivalent
* A passion for helping others
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Excellent communication and interpersonal skills
* Ability to work in a team environment
* Strong problem-solving and analytical skills
* Ability to adapt to changing priorities and deadlines
**What's in It for You**
As an arenaflex employee, you will enjoy:
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* A modern, state-of-the-art office setting with advanced technologies and a great team
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
**Work Environment and Company Culture**
Our office is located in Jacksonville, North Carolina, and we offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our culture is built on the principles of championing our people, investing in our infrastructure and capabilities, and ensuring long-term success for both our teams and our customers. We are committed to creating a workplace where everyone feels valued, respected, and empowered to grow and develop their careers.
**Compensation and Benefits**
We offer competitive compensation and benefits packages, including:
* Competitive salary
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
**How to Apply**
If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application system. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:
* English
* Spanish
To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here.
**Mission**
Hi, we're arenaflex. We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.