At arenaflex, we're committed to delivering exceptional patient care and experiences through our innovative healthcare services. As a key member of our team, you'll play a vital role in driving patient satisfaction, adherence, and outcomes while ensuring seamless interactions with our clinical networks and partners.
**About arenaflex**
arenaflex is a leading American pharmaceutical retailer and company, founded in 1901 in Chicago, Illinois. With a rich history of growth and innovation, we've become one of the largest drug store chains in the United States. Our mission is to provide a wide range of products and services, including prescription drugs, over-the-counter drugs, health and wellness products, beauty products, photo shoots, and more.
**Job Summary**
We're seeking an experienced Full Stack Customer Support Specialist to join our team in a remote setting. As a key member of our customer support team, you'll be responsible for delivering exceptional patient care and experiences while ensuring seamless interactions with our clinical networks and partners. You'll work closely with our clinical teams to drive patient satisfaction, adherence, and outcomes while maintaining the highest level of quality and consistency in our services.
**Key Responsibilities**
* Carries out direct patient care programs, including but not limited to, Drug Treatment Management programs, Vaccination Services, and Payer and Pharma Adherence and Clinical Projects.
* Drives the execution of various market strategies and initiatives to ensure business needs are being met.
* Drives consistency and continuous quality improvement in the delivery of clinical pharmacy patient care and services by analyzing, assessing, and re-planning processes; checking and examining results; and implementing changes.
* Guarantees region pharmacies comply with regulatory compliance, standard operating procedures, and FDA guidelines.
* Drives provincial pharmacy financial performance by aligning business strategies with organizational financial objectives.
* Carries out and executes patient intervention pharmacy projects to maximize financial performance.
* Upholds efforts on enhancing patient experience by focusing on healthcare services (e.g., patient interviews, medication administration, drug treatment audits, and retail, clinical, or wellness services, such as vaccinations, disease management, and Specialty programs).
* Provides expertise, resources, training, and support to pharmacists and field administration.
* Supports staff training experiences and development opportunities.
* Advances collaboration and persuades pharmacy staff by encouraging a shared vision and supporting organizational strategies, systems, mission, values, and guidelines of ethics and integrity.
* Conducts data and clinical audits and makes vital moves to ensure accuracy and propriety of medications.
* Reviews patient accounts and profiles to ensure proper and safe medication treatment.
* Provides individualized patient/supplier counseling.
* Through the utilization of exceptional interpersonal skills, wins the trust of patients by listening to their concerns and providing a sounding board for pharmacy issues.
* Provides feedback regarding the effectiveness of the Client Maintenance Program, including comments from patients as the value of individual consultations.
* Responsible for all inquiries, exchanges, and issues which relate directly to patient treatment.
* Provides clinical meetings and information to patients, physicians, and insurance plans as necessary.
* Performs other work related to the job duties in this record as assigned by management.
* Adheres to rules and procedures for all job responsibilities to meet objectives. Complies with organizational strategies and techniques, including all HIPAA rules/guidelines.
* Guarantees compliance with government, state, and local pharmacy regulations.
**Essential Capabilities**
* Current pharmacist license as granted by the suitable state licensing authority.
* Experience in promoting colleagues to research and resolve issues.
* Experience working with confidential information.
* Able to work non-standard hours, which may include nights, holidays, and weekends.
* Experience utilizing time management skills, such as prioritizing/coordinating and following details and meeting time constraints of multiple projects with varying completion dates.
* Experience creating ways to achieve objectives with minimal oversight, relying on oneself to complete targets and determining when acceleration of issues is necessary.
* Experience providing customer support to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
* Able to travel up to 10% of the ideal time for business purposes (within state and out of state).
**Preferred Capabilities**
* Ability to acquire other state pharmacy licenses if necessary.
* Knowledge of insurance plans.
* Knowledge of PC operating systems, including Radio, Commitment, and Plus.
* Essential level expertise in Microsoft Excel (e.g., opening a workbook, inserting a row, choosing font and size, designing cells as money, using copy, paste, and save capabilities, adjusting text, choosing cells, renaming a worksheet, inserting a section, choosing a chart style, inserting a worksheet, setting borders, choosing page orientation, using spell check or printing worksheets).
* Essential level expertise in Microsoft PowerPoint (e.g., inserting, reworking, storing, and deleting slides, navigating between slides, expanding list level, adding, focusing, and altering text, changing views, inserting a table or a note, moving items, printing slide view or running a slide show).
* Fundamental level expertise in Microsoft Word (e.g., opening a document, cutting, pasting, and adjusting text, choosing font type and size, changing margins and column width, formatting, inserting graphics, pictures, and dates, using find and replace, fix, spell check, track changes, review sheet, and print capabilities).
**Benefits of Working at arenaflex**
* Health Care Benefits: arenaflex generally offers health care benefits, such as medical, dental, and vision insurance, to eligible employees. These benefits can help cover medical bills and provide access to necessary health services.
* Prescription Drug Discounts: Due to its focus on pharmaceutical services, arenaflex employees can receive discounts on prescription drugs and over-the-counter drugs when filling prescriptions at arenaflex pharmacies.
* Employee Assistance Program (EAP): Many companies, including arenaflex, offer EAPs that provide confidential counseling and support services to employees and their families. These programs can help with a range of work and personal challenges.
* Paid Time Off: arenaflex generally provides paid time off for holidays, vacations, and sick days. The amount of free time can vary based on factors such as job title and seniority.
* Retirement Plans: arenaflex typically offers retirement savings plans, such as 401(K) plans, to help employees save for retirement. Some plans may include matching employer contributions.
* Employee Discounts: Employees often receive discounts on products and services sold in arenaflex stores. This could include discounts on over-the-counter medications, beauty products, and more.
* Professional Development: arenaflex may offer opportunities for professional development and advancement within the company. This could include training programs, skills development initiatives, and the opportunity to move up the corporate ladder.
* Wellness Programs: Due to its focus on health and wellness, arenaflex may offer wellness programs designed to promote employee health. These programs can include fitness challenges, health screenings, and wellness resources.
* Flexible Scheduling: Depending on your specific job role, arenaflex may offer flexible scheduling options to meet different employee needs.
**How to Apply**
If you're a motivated and experienced customer support professional looking to join a dynamic team, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our available positions.