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About arenaflex
Welcome to arenaflex, a leading healthcare innovation company dedicated to transforming the way healthcare is delivered across the nation. At arenaflex, we believe that every individual deserves personalized, accessible, and affordable healthcare solutions that empower them to live healthier, more fulfilling lives. Our mission centers around putting heart into every moment of your health journey—because at arenaflex, we understand that healthcare is deeply personal and requires a compassionate, human-centered approach.
As part of our commitment to revolutionizing healthcare delivery, we've built a culture rooted in empathy, innovation, and excellence. Our team members are the heartbeat of our organization, and we take pride in fostering an environment where diverse perspectives are valued, professional growth is supported, and every employee feels empowered to make a meaningful difference in the lives of those we serve.
Our Heart At Work Behaviors™ define how we operate as an organization. We are seeking individuals who share our passion for service and are committed to embodying these core values in everything they do. When you join arenaflex, you're not just accepting a job—you're becoming part of a mission-driven team that is reshaping the future of healthcare, one compassionate interaction at a time.
Position Overview: Health Advocate
Are you a natural communicator who is passionate about helping others improve their health and wellbeing? Do you thrive in a fast-paced environment where every day brings new opportunities to make a positive impact? If so, we invite you to consider joining our Health Advocacy team at arenaflex.
As a Health Advocate within our Healthy Results Team, you will play a pivotal role in connecting with Medicare members through multiple channels—both digital and telephonic—to encourage and inspire healthy behaviors. Your mission will be to ensure that every member fully understands the benefits available to them under their Medicare plan, particularly regarding essential health screenings, medications, and preventive care services.
This is a fully remote position that offers flexibility while allowing you to make a meaningful difference in the lives of Medicare beneficiaries across the country. You'll be the bridge between healthcare providers, health plans, and the members we serve, ensuring that no one falls through the cracks when it comes to their health and wellness.
Key Responsibilities
As a Health Advocate at arenaflex, your responsibilities will be diverse and meaningful. Here's what you can expect:
- Member Outreach and Engagement: Conduct inbound and outbound calls to Medicare members who may benefit from specific healthcare services, including preventive health visits, screenings, vaccinations, and prescription refills. You'll be the friendly voice that reaches out to help members close gaps in their care.
- Barrier Identification and Resolution: Actively listen to identify barriers that prevent members from receiving necessary healthcare services. Use your motivational interviewing skills to provide solutions and facilitate access to care.
- Exceptional Member Support: Treat every member with professionalism, respect, and empathy. Ensure all questions are thoroughly answered or properly escalated to ensure resolution.
- Care Coordination: Serve as a liaison between members, health plans, physicians, and pharmacies. Help coordinate care efforts to ensure seamless healthcare experiences.
- HEDIS Quality Initiatives: Support Healthcare Effectiveness Data and Information Set (HEDIS) quality improvement initiatives by collecting member-reported information in our CRM system to support clinical record chasing and documentation.
- Health Education and Guidance: Provide members with the right information at the right time to help them make better decisions about their health and healthcare options. Empower them to take control of their wellbeing.
- Personalized Member Interactions: Engage, counsel, and educate members based on their unique needs, preferences, and understanding of available services.
- End-to-End Accountability: Take complete ownership of the member experience and deliver exceptional support throughout their entire journey with arenaflex.
- Issue Resolution: Serve as a single point of contact for member questions and concerns, resolving issues efficiently and escalating to leadership when necessary.
- Resource Navigation: Guide members through various programs, tools, and resources available to them. Help them navigate the healthcare system with confidence.
- Documentation and Tracking: Accurately report and track all member contacts, events, and outcomes through appropriate systems and processes.
- Professional Relationship Building: Build trusting relationships with both internal teams and external members/constituents through effective communication skills.
- Multi-Tasking Excellence: Handle multiple functions and products while maintaining and exceeding performance standards.
Essential Qualifications
To succeed in this role, you'll need:
- Experience: Recent and related experience working with HEDIS screening measures and behavior change programs is required. Prior experience directly interacting with members/consumers, preferably in a call center environment, is essential.
- Healthcare Background: A minimum of 2 years of ongoing, related experience within healthcare, healthcare marketing, outreach, health education, health coaching, or disease management.
- Industry Experience: 2-4 years of experience in a healthcare setting with direct communication involving various levels of management, including clinical providers.
- Education: High School Diploma or G.E.D. required; a Bachelor's degree is preferred but not mandatory.
- Technical Proficiency: Strong Windows-based application knowledge with the ability to use standard corporate software packages and corporate applications at an advanced level.
Preferred Qualifications
- Bilingual or multilingual candidates are strongly preferred, as we serve a diverse population.
- Clinical certification (Certified Nursing Assistant, Clinical Assistant, etc.) is highly recommended but not required.
- Additional certifications or training in health coaching, motivational interviewing, or patient advocacy are a plus.
Required Skills and Competencies
Beyond qualifications, success at arenaflex requires specific skills and personal attributes:
- Communication Excellence: Exceptional verbal and written communication skills with the ability to interact professionally with clinical providers and staff.
- Active Listening: Strong listening and interpersonal skills with the ability to build and maintain effective working relationships.
- Analytical Thinking: Strong analytical skills with a focus on accuracy and attention to detail.
- De-escalation Expertise: Demonstrated ability to de-escalate difficult situations with empathy and patience.
- Emotional Intelligence: Demonstrated empathy, curiosity, passion for learning, compassion, and excellent listening skills.
- Problem-Solving Creativity: Ability to apply creative thinking skills when needed to address members' concerns and advocate effectively for them.
- Adaptability: Ability to thrive with change and adapt to different priorities in short periods of time.
- Independence and Initiative: Ability to work independently, apply critical thinking skills when required, multitask easily, and demonstrate professionalism in all interactions.
- Complex Issue Resolution: Ability to resolve complex issues with responsiveness and careful consideration.
- Learning Agility: Capacity to absorb and apply new and evolving information quickly.
- Decision-Making: Ability to make effective and independent decisions.
- Time Management: Ability to multitask, prioritize, and effectively adapt to a fast-paced, changing environment.
Compensation and Benefits
At arenaflex, we believe in rewarding our team members for the valuable contributions they make to our mission. We offer a competitive compensation package that reflects your skills, experience, and dedication.
Salary Range: The typical annual salary range for this position is $70,000 - $80,000 per year. The actual base compensation offer will depend on various factors including experience, education, geography, and other relevant factors.
In addition to competitive compensation, arenaflex offers a comprehensive benefits package that demonstrates our commitment to our employees' wellbeing:
- Health Coverage: Full range of medical, dental, and vision benefits for you and your family.
- Retirement Savings: Eligible employees may enroll in our 401(k) retirement savings plan with company matching.
- Stock Purchase Plan: Employee Stock Purchase Plan available for qualified employees.
- Life Insurance: Fully paid term life insurance plan for qualified employees.
- Disability Benefits: Short-term and long-term disability benefits.
- Wellness Programs: Access to numerous wellness programs and resources to support your physical and mental health.
- Education Assistance: Education support and free development courses to help you grow professionally.
- Employee Discounts: Discount programs with participating partners and exclusive offers.
- Paid Time Off: Enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year, consistent with applicable state laws and company policies.
For more detailed information about our comprehensive benefits package, please visit our careers website.
Work Environment and Culture
As a remote team member at arenaflex, you'll enjoy the flexibility of working from home while remaining connected to our mission-driven culture. We provide the tools, technology, and support you need to succeed in a virtual environment. Regular team meetings, virtual collaboration sessions, and ongoing training ensure you never feel isolated from your colleagues.
Our culture celebrates diversity and inclusion, recognizing that the best ideas come from varied perspectives. We encourage open communication, creative problem-solving, and a supportive team dynamic. At arenaflex, you'll find colleagues who are genuinely passionate about healthcare transformation and committed to making a positive impact every day.
Career Growth Opportunities
arenaflex is invested in the professional development of our team members. This position offers excellent opportunities for career advancement within the healthcare industry. As you gain experience and demonstrate your capabilities, you'll have access to:
- Leadership development programs
- Cross-functional training opportunities
- Specialization tracks in areas such as chronic disease management, care coordination, or health education
- Internal promotion opportunities as we continue to grow and expand our services
Join Our Mission
If you're ready to be part of something bigger than yourself—if you're passionate about helping others achieve their best health and want to work for an organization that truly cares about its employees and the communities it serves—we invite you to apply for this exciting opportunity at arenaflex.
Your journey to a rewarding career in healthcare advocacy starts here. Bring your heart to arenaflex, and together, we'll transform healthcare for a rapidly changing world.
We are an equal opportunity employer and welcome candidates from all backgrounds to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Apply today and become part of the arenaflex family!