Join Amalgamated Medical Care Management (AMCM) and Launch Your Career in Healthcare Customer Service
Are you a skilled customer service professional looking for a new challenge in the healthcare industry? Do you have excellent communication skills and a passion for delivering top-notch service? AMCM is seeking an experienced Health Call Center Representative to join our remote team. As a key member of our customer service team, you will be the initial point of contact for incoming calls, providing timely and professional support to our clients.
About AMCM and the Health Call Center
Amalgamated Medical Care Management (AMCM) is a leading healthcare organization dedicated to delivering exceptional customer service and support. Our Health Call Center operates 24/7, providing critical support to our clients and patients. As a remote call center representative, you will be part of a dynamic team that is committed to delivering high-quality service and ensuring the best possible outcomes for our clients.
Key Responsibilities
- Answer inbound phone calls from callers and direct them to the appropriate resource in a professional and courteous manner.
- Handle all inbound non-clinical calls and provide backup support for clinical lines.
- Provide callers with accurate and timely information, conduct precertification, and discuss the reason for their call.
- Use a computer to enter required demographic information into electronic databases such as JIVA and N-Centaurus.
- Document calls/referrals and complete call tracking, ensuring accurate and up-to-date records.
- Refer calls needing follow-up to the appropriate resource and assist callers with customer service issues as needed.
- Respond to fax requests, emails, and calls from clients and management to build cases/episodes in JIVA.
- Perform a variety of clerical duties as assigned, including data entry and record-keeping.
- Assist clinical staff in maintaining service level standards per policy and procedure.
- Place outbound calls for follow-up on pre-certification calls and refer clinical calls to RNs or other healthcare professionals.
- Assist RNs with answering overflow calls and provide support as needed.
- Participate in self-evaluation and other Continuous Quality Improvement (CQI) activities as required.
- Backup switchboard as needed and perform other duties as required.
Requirements and Qualifications
To be successful in this role, you will need:
Essential Qualifications
- A high school diploma or equivalent.
- A minimum of 1 year of prior experience in a customer service call center.
- Excellent telephone and customer service skills, with the ability to multi-task and cross-train.
- Strong communication skills, both verbal and written.
- PC skills in a Windows environment, with the ability to type with speed and accuracy.
- Basic understanding of medical terminology and the healthcare delivery system.
- Ability to work in a team environment and collaborate with colleagues.
Preferred Qualifications
- Healthcare customer service background or training as a medical assistant/secretary.
- Bilingual skills, with the ability to communicate effectively in multiple languages.
- Previous experience working in a 24/7 call center environment.
What We Offer
At AMCM, we offer a competitive salary and benefits package, including:
- A competitive salary commensurate with experience.
- Significant differential pay for evening, overnight, and weekend shifts.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment, with a team of experienced professionals.
- The flexibility to work remotely, with the ability to maintain a healthy work-life balance.
Career Growth and Development
At AMCM, we are committed to helping our employees grow and develop in their careers. As a Health Call Center Representative, you will have the opportunity to:
- Develop your customer service skills and expertise.
- Learn about the healthcare industry and stay up-to-date on the latest developments.
- Take on new challenges and responsibilities, with opportunities for advancement.
- Participate in training and development programs to enhance your skills and knowledge.
Company Culture and Work Environment
At AMCM, we pride ourselves on our dynamic and supportive work environment. As a remote call center representative, you will be part of a team that is committed to delivering exceptional customer service and support. We value our employees and strive to create a positive and inclusive work environment that fosters growth and development.
Why Join AMCM?
If you are a skilled customer service professional looking for a new challenge in the healthcare industry, we encourage you to apply for this exciting opportunity. At AMCM, we offer a competitive salary and benefits package, opportunities for career growth and professional development, and a dynamic and supportive work environment. Join our team today and launch your career in healthcare customer service!
Don't miss this fantastic opportunity to grow your career! If you have the skills and passion we're looking for, please submit your application today.
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