Are you a motivated and customer-focused individual looking for a new challenge in the insurance industry? Do you want to join a dynamic and diverse team that values inclusivity, growth, and employee well-being? Look no further than arenaflex, a global organization that has earned numerous awards for its exceptional workplace culture and commitment to customer satisfaction.
As an Experienced Licensed Personal Lines Insurance Customer Service Representative at arenaflex, you will play a vital role in delivering outstanding customer experiences and resolving routine problems and questions regarding client products and services. With a strong focus on customer service, you will work from home, interacting with clients via inbound/outbound calls and/or the internet, and provide expert advice on plan options, coverages, and pricing.
**About arenaflex**
arenaflex is a forward-thinking organization that has revolutionized the way companies interact with their customers. With a presence in over 70 countries, we have created a truly global community of talented individuals who share a passion for delivering exceptional customer experiences. Our inclusive culture values diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels welcome, valued, and empowered to succeed.
**Career Growth and Personal Development**
At arenaflex, we believe that our employees are our greatest asset. That's why we offer a range of FREE Learning and Leadership Development programs designed to help you grow and develop your skills. With a strong focus on career growth and personal development, you will have the opportunity to advance your career and achieve your goals. In fact, about 80% of our managers and leaders have been promoted from within, demonstrating our commitment to internal growth and development.
**Key Responsibilities**
As an Experienced Licensed Personal Lines Insurance Customer Service Representative, you will:
* Actively listen and ask questions to identify customer needs
* Advise on plan options, coverages, and pricing
* Process new and/or amended enrollments
* Ensure our clients' customers enjoy authentic experiences
* Deliver expert customer experiences with a smile
**Qualifications**
To succeed in this role, you will need:
* 1+ years of customer service experience
* Active Personal Lines resident license
* High school diploma or GED
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Passion for helping others
* Patient and empathetic nature
* Ability to pass a background check
* Must reside in the United States or have a valid U.S. address for residence
**What's in it for you?**
As an Experienced Licensed Personal Lines Insurance Customer Service Representative at arenaflex, you will enjoy:
* A competitive pay rate of $18/hour ($20/hour for bilingual Spanish)
* Paid training (Classroom: 7 weeks and Transition: 7 weeks)
* Lucrative employee referral bonus opportunities
* Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
* A range of other perks and benefits
**Join the arenaflex Team**
If you are a motivated and customer-focused individual looking for a new challenge in the insurance industry, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. arenaflex evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
**Location**
USA, OH, Work-at-Home
**Language Requirements**
English
**Time Type**
Full-time
**Physical & Mental Requirements**
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**Eligibility to Work**
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Where Job May be Performed**
Currently, this position may be performed only in the states listed here.
**Equal Employment Opportunity**
arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
**For more information regarding your EEO rights as an applicant, please visit the following websites:**
* English
* Spanish
**To request a reasonable accommodation please click here.**
**If you wish to review the Affirmative Action Plan, please click here**