Are you a compassionate and skilled individual looking to make a meaningful impact in the healthcare industry? Do you thrive in a dynamic environment where no two days are the same? Look no further than arenaflex, a leading healthcare organization dedicated to delivering exceptional patient care and satisfaction. We're seeking a highly motivated and detail-oriented Medical Customer Service Representative to join our team in a remote capacity.
**About arenaflex**
arenaflex is a forward-thinking organization that prioritizes patient-centered care and innovative solutions. Our team is passionate about making a difference in the lives of our patients and their families. As a Medical Customer Service Representative, you'll be an integral part of our patient advocacy team, working closely with patients, healthcare providers, and internal stakeholders to resolve issues and improve the overall patient experience.
**Rewards for Doing Work That Matters**
At arenaflex, we believe in recognizing and rewarding our team members for their hard work and dedication. As a Medical Customer Service Representative, you can expect:
* Competitive starting pay: $15.50/hr-$18.00/hr
* Cash bonuses (based on facility performance) up to $750.00 per quarter
* Comprehensive health insurance benefits, including Medical, Dental, Vision, Flexible Spending Account, Short and Long Term Disability
* Paid vacation days and paid sick leave
* 6 paid holidays plus two personal holidays
* Extra perks and discounts, including discounts for shopping and entertainment, tuition reimbursement, adoption reimbursement, and Employee Assistance Program
* Promotional opportunities for career growth and advancement
* A supportive and employee-friendly environment focused on patient satisfaction
**Essential Duties**
As a Medical Customer Service Representative, you'll be responsible for:
* Handling inbound and outbound calls from patients and our client facilities by listening, empathizing, and solving issues; or escalating to the next level using sound judgment
* Using a computer to navigate screens to notate and effectuate a positive patient experience
* Performing administrative duties, including managing email, completing assignments, and other duties
* Actively participating in regular departmental meetings, facility town halls, and individual meetings to provide feedback on customer service operations and process improvement strategies
**Job Requirements**
To be successful in this role, you'll need:
* To be at least 18 years old with a high school diploma or GED
* Demonstrated ability to navigate a computer
* Demonstrated ability to be detail-oriented, analytical, and a creative problem solver
* A proven track record of being positive, solution-oriented, and having a great sense of humor
* Ability to type at least 30 words per minute
* Reliable, consistent transportation
* Ability to pass a background check and a drug screen
**Wow Factors**
While not required, previous medical office experience, including working knowledge of revenue cycle, medical terminology, and insurance claim filing experience, is a definite plus. Additionally, billing or other revenue cycle certifications can be beneficial in this role.
**Training and Onboarding**
As a remote Medical Customer Service Representative, you'll undergo a comprehensive training program that will equip you with the skills and knowledge necessary to excel in this role. Our training program includes:
* A three-week training period, Monday-Friday from 8:00am-4:30pm (CST time zone)
* Ongoing coaching and support to ensure your success in the role
* Regular feedback and performance evaluations to help you grow and develop in your career
**Work Environment and Culture**
At arenaflex, we prioritize a supportive and inclusive work environment that fosters collaboration, creativity, and innovation. As a Medical Customer Service Representative, you'll be part of a dynamic team that is passionate about making a difference in the lives of our patients and their families. Our culture is built on the following values:
* Patient-centered care
* Innovation and creativity
* Collaboration and teamwork
* Continuous learning and growth
* Diversity, equity, and inclusion
**How to Apply**
If you're a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.