Are you ready to make a meaningful difference in the lives of seniors and individuals navigating their healthcare journey? arenaflex is currently seeking dedicated, empathetic, and skilled Customer Service Representatives to join our growing Medicare support team. This is a remarkable opportunity to be part of a organization that truly cares about its members and upholds the highest standards of service excellence.
As a Medicare Customer Service Representative at arenaflex, you will be at the forefront of healthcare customer care, serving as the vital connection between our members and their essential health benefits. This contract-to-hire position offers the flexibility of 100% remote work while maintaining a connection to the Philadelphia community. You will be trained to handle a variety of member inquiries, from claims questions and benefits explanations to enrollment assistance and member portal support. Your ability to listen attentively, communicate clearly, and solve problems effectively will directly impact our members' healthcare experience and peace of mind.
At arenaflex, we believe that exceptional customer service is the cornerstone of quality healthcare. We are committed to fostering an environment where every team member feels valued, supported, and empowered to deliver the five-star experience our members deserve. When you join our team, you become part of a mission-driven organization that prioritizes empathy, integrity, and excellence in everything we do.
Our culture is built on the foundation of putting people first—both our members and our employees. We understand that working in customer service, especially in the healthcare sector, requires a unique blend of skills, patience, and dedication. That's why we invest heavily in our team members through comprehensive training, ongoing support, and opportunities for professional growth. Whether you are new to the healthcare industry or bringing years of experience, arenaflex provides the resources and guidance you need to succeed.
We are currently recruiting for over 20 positions to support our Medicare department. This is a contract-to-hire opportunity with an initial duration of three months or more, providing you with a pathway to permanent employment based on your performance and our organizational needs. The position is fully remote, allowing you to work from the comfort of your home office anywhere within one hour of Philadelphia, Pennsylvania (19103 area). This arrangement offers unparalleled flexibility while maintaining the ability to serve our members with the dedication and personal touch they expect.
As a Medicare Customer Service Representative at arenaflex, your primary responsibility is to deliver exceptional service to our Medicare members. Each interaction is an opportunity to make a positive impact on someone's healthcare experience. Your daily responsibilities will include:
Our Medicare department operates seven days a week to ensure our members have access to support whenever they need it. As a full-time team member, you will work a 37.5-hour weekly schedule with flexibility to cover various shifts within our operating hours. The department is open from Sunday through Saturday, with operating hours ranging from 7:45 AM to 8:15 PM. This position requires flexibility to work:
Overtime is offered and sometimes required to ensure we maintain our commitment to excellent member service during peak periods. We value work-life balance and strive to create schedules that work for our team members while meeting the needs of our members.
To succeed in this role, you must possess a combination of technical skills, interpersonal abilities, and personal attributes that enable you to deliver outstanding customer service in a healthcare setting. The following qualifications are required:
While the following qualifications are not required, they will strengthen your application and help you excel in this role:
arenaflex is committed to providing competitive compensation and a comprehensive benefits package. As a full-time employee, you will have access to:
One of the most exciting aspects of joining arenaflex is the potential for career advancement. This contract-to-hire position is designed to transition into a permanent role for top performers. Additionally, we offer numerous pathways for growth within the organization, including:
At arenaflex, we hold ourselves to the highest standards of service excellence. Our Medicare department is dedicated to providing a five-star experience to every member, every time. We believe that every interaction is an opportunity to build trust, provide value, and make a positive difference in someone's life. When you join our team, you become part of this commitment and contribute to our mission of helping individuals access the healthcare coverage they deserve with dignity and respect.
If you are passionate about helping others, possess the required skills and qualities, and are ready to join a team that values excellence and empathy, we encourage you to apply for this exciting opportunity. We are looking for individuals who are ready to make a meaningful impact in the lives of Medicare beneficiaries.
To be considered for this position, please submit your application online. All candidates will be required to complete the eSkills assessment as part of the evaluation process. We review applications on a rolling basis and encourage interested candidates to apply as soon as possible.
Note: All former associates and contractors must be submitted to our Vendor Management System (VMS) Program Team for vetting through the pre-submission check process before being considered for re-employment.
This is more than just a job—it's an opportunity to build a rewarding career while making a real difference in the lives of others. At arenaflex, you will find a supportive environment where your contributions are valued, your growth is encouraged, and your work has genuine meaning. We invite you to apply and become part of a team that is transforming healthcare customer service, one member at a time.
We look forward to welcoming you to the arenaflex family!