Are you ready to embark on a new journey with a dynamic and innovative company like arenaflex? Do you have a passion for delivering exceptional customer service and a knack for problem-solving? If so, we invite you to join our arenaflex family as an Experienced Member Services Representative on our Payments and Digital Strategy team!
**About arenaflex**
arenaflex is a leading company in the industry, dedicated to providing top-notch services to our customers. We're a team of passionate professionals who are committed to excellence, innovation, and customer satisfaction. Our company culture is built on the values of teamwork, inclusivity, and continuous learning, and we're always looking for talented individuals who share our vision.
**Job Summary**
As an Experienced Member Services Representative, you will be responsible for providing exceptional customer service to our members, resolving issues, and processing transactions efficiently. You will work closely with our Payments and Digital Strategy team to ensure seamless execution of our digital services, including check processing, direct deposits, and budget transfers. Your attention to detail, problem-solving skills, and ability to work in a fast-paced environment will make you an invaluable asset to our team.
**Key Responsibilities**
* Complete data access and balancing tasks to ensure accurate financial records
* Coordinate return items with vendors, the Federal Reserve Bank, and other institutions
* Assist other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
* Work member cases/assignments to resolve issues and provide exceptional customer service
* Follow and maintain guidelines and procedures to ensure compliance with NACHA regulations and federal banking laws
* Process mortgage payments, multi-account and member deposits, credit card payments, and other transactions, including IRA, bankruptcy, and payoff transactions
* Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
* Log, review, and make necessary GL, account changes, and/or returns
* Process Stop Pays and Check Batching
* Complete daily balancing and department closing
* Obtain information from members for timely and accurate processing of international and domestic budget switch requests
* Research and verify incoming and outgoing budget switch information
* Communicate with vendors to process budget transfers
* Understand and be familiar with outgoing and incoming budget switch regulations
* Deposit check returns, review member returned checks on draft changes, process member checks, verify members for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
* Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees
**Essential Qualifications**
* High school degree or GED
* Intermediate Excel and Word experience
* Ability to work prolonged hours in support of business needs
* Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
* Ability to perform mathematical calculations and review data
* Ability to effectively prioritize work and meet deadlines under high volume pressure
* Ability to cross-train and perform any position assigned within the department
* Ability to interact professionally with all personnel and members
* Ability to work independently and with minimum supervision
* Ability to self-motivate with strong employer skills and ability for attention to detail
**Preferred Qualifications**
* Previous customer/member service experience
* Previous banking or Credit Union experience
* Episys/Symitar and processing wires experience
* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
**Skills and Competencies**
* Strong customer service skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and handle multiple responsibilities
* Strong problem-solving and analytical skills
* Ability to prioritize work and meet deadlines under high volume pressure
* Strong attention to detail and organizational skills
* Ability to work independently and with minimum supervision
* Strong self-motivation and ability to take initiative
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we believe in investing in our employees' growth and development. As an Experienced Member Services Representative, you will have opportunities to:
* Develop your skills and knowledge in customer service, problem-solving, and financial transactions
* Work with a dynamic and innovative team to deliver exceptional customer service
* Participate in training and development programs to enhance your skills and knowledge
* Take on new challenges and responsibilities to advance your career
* Enjoy a competitive salary and benefits package, including health insurance, 401(k) program, and additional benefits
**Work Environment and Company Culture**
arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the values of teamwork, inclusivity, and continuous learning, and we're always looking for talented individuals who share our vision.
**Compensation, Perks, and Benefits**
As an Experienced Member Services Representative, you will enjoy a competitive salary and benefits package, including:
* Health insurance
* 401(k) program
* Additional benefits, including employee assistance program, pet insurance, and discounts on hotels, cars, cruises, and more
**Conclusion**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to join our arenaflex family as an Experienced Member Services Representative. Apply now and take the first step towards a rewarding career with a dynamic and innovative company like arenaflex!