About arenaflex
arenaflex is a leading technology consulting firm dedicated to driving innovation across utility and energy sectors. We partner with public utility clients nationwide to deliver transformative enterprise system implementations that modernize operations, enhance customer experiences, and create lasting value for communities. Our team of experts brings deep domain knowledge and technical excellence to every engagement, and we're currently supporting a major public utility client through an exciting enterprise system transformation initiative.
We're seeking a talented and detail-oriented CCS Conversion Designer to join our team for a long-term enterprise system transformation project. This is a unique opportunity to play a critical role in shaping the future of utility customer service operations while working with cutting-edge Oracle Utilities technology.
Position Overview
As a CCS Conversion Designer at arenaflex, you will be instrumental in designing and executing data migration strategies for our client's transition to Oracle Utilities Customer Care & Services (CCS). This hybrid position requires strategic thinking, technical expertise, and collaborative skills to ensure successful data transformation from legacy systems to the new CCS platform.
The ideal candidate thrives in technical environments, possesses strong analytical capabilities, and enjoys working cross-functionally with diverse stakeholders. You'll be joining a dynamic team committed to excellence and innovation in utility system implementations.
Key Responsibilities
- Data Conversion Strategy Design: Develop comprehensive data conversion strategies for migrating legacy system data into the CCS platform. Create detailed plans that address data quality, mapping requirements, and transformation logic.
- Mapping Logic Development: Design and document detailed mapping logic and technical specifications based on system requirements, business rules, and data governance standards. Ensure all mapping documents are clear, accurate, and maintainable.
- Cross-Functional Collaboration: Work closely with data analysts, software developers, business subject matter experts (SMEs), and quality assurance teams to ensure clean, accurate data transformation throughout the conversion process.
- Requirements Validation: Review and validate conversion requirements to ensure data integrity, completeness, and compliance with regulatory standards. Identify potential risks and propose mitigation strategies.
- Technical Documentation: Create comprehensive technical documentation including conversion rules, test plans, validation scripts, and user guides. Maintain thorough documentation for knowledge transfer and future reference.
- Testing & Validation: Participate in conversion mock runs, integration testing, and go-live activities. Execute validation procedures to ensure successful data migration and system functionality.
- Issue Resolution: Analyze and resolve data issues arising during testing, validation, or post-load activities. Troubleshoot complex data discrepancies and implement effective solutions.
- Project Coordination: Contribute to conversion planning, scheduling, and resource coordination. Assist in estimating effort, timelines, and dependencies for conversion activities.
Required Qualifications
- Experience: Minimum of 5+ years in data conversion, system integration, or related technical roles, preferably within public utilities or large enterprise environments.
- Domain Knowledge: Strong understanding of Customer Care & Services (CCS) systems or other utility customer information systems (CIS). Familiarity with utility billing, customer service, and metering operations.
- Technical Skills: Proficiency in data mapping, transformation logic, and conversion testing practices. Experience with ETL processes and data validation techniques.
- Platform Experience: Working knowledge of SAP, Oracle Utilities, or other CIS platforms. Experience with Oracle CC&B (Customer Care & Billing) or SAP IS-U is highly desirable.
- Communication: Excellent written and verbal communication skills with the ability to convey technical concepts to non-technical stakeholders.
- Collaboration: Demonstrated ability to work cross-functionally in fast-paced, dynamic environments with multiple competing priorities.
- Location Requirement: Must be available to work onsite in San Antonio, TX three days per week (Tuesday through Thursday).
Preferred Qualifications
- Direct experience with SAP IS-U (Industry Solution for Utilities) or Oracle CC&B (Customer Care & Billing) platforms.
- Prior involvement in utility billing, metering, or customer service data conversion projects.
- Strong knowledge of SQL and database query development.
- Familiarity with ETL tools such as Informatica, DataStage, or similar platforms.
- Experience with conversion accelerators or automated conversion tools.
- Understanding of utility industry regulations and data standards.
- Project management experience or certification (PMP, CSM) is a plus.
Skills & Competencies
The successful candidate will demonstrate the following competencies:
- Analytical Thinking: Strong problem-solving abilities with attention to detail and accuracy in data analysis and mapping.
- Technical Acuity: Comfortable working with complex technical systems, databases, and conversion tools.
- Adaptability: Ability to pivot quickly as project requirements evolve and handle unexpected challenges.
- Initiative: Self-motivated with the ability to work independently and take ownership of deliverables.
- Team Player: Collaborative mindset with experience working in team-based project environments.
- Time Management: Excellent organizational skills with the ability to manage multiple tasks and meet tight deadlines.
Career Growth & Learning Opportunities
At arenaflex, we invest in our people and support continuous professional development. As a CCS Conversion Designer, you'll have access to:
- Technical Training: Opportunities for Oracle Utilities and SAP IS-U certification support and training programs.
- Career Advancement: Clear growth pathways to senior technical roles, conversion lead positions, or project management opportunities.
- Diverse Projects: Exposure to various utility system implementations across different regions and technologies.
- Knowledge Sharing: Access to arenaflex's internal knowledge base, technical communities, and peer learning sessions.
- Industry Expertise: Deep exposure to utility industry best practices, regulatory requirements, and emerging technologies.
Work Environment & Culture
arenaflex fosters a collaborative, inclusive, and innovative work environment. Our team culture emphasizes:
- Work-Life Balance: Flexible hybrid work arrangements with the ability to work remotely Monday and Friday, while enjoying meaningful in-person collaboration Tuesday through Thursday.
- Team Dynamics: Supportive team environment where knowledge sharing and mutual respect are core values.
- Innovation: Encouragement to propose new ideas, improve processes, and embrace emerging technologies.
- Client Impact: Meaningful work that directly contributes to modernizing essential public services and improving customer experiences.
- Professional Growth: Regular feedback, mentoring, and career development conversations.
Compensation & Benefits
arenaflex offers competitive compensation packages designed to attract and retain top talent. Our comprehensive benefits include:
- Competitive salary commensurate with experience and qualifications.
- Annual performance bonuses and incentive programs.
- Comprehensive health, dental, and vision insurance coverage.
- 401(k) retirement plan with company matching.
- Paid time off (PTO) and company holidays.
- Professional development reimbursement and certification support.
- Life insurance and disability coverage.
- Employee assistance program (EAP) for personal and professional challenges.
Why Join arenaflex?
By joining arenaflex, you become part of a team that's transforming the utility industry. You'll work on challenging projects that make a real difference in communities across the nation. Our commitment to excellence, innovation, and employee growth makes arenaflex an exceptional place to build your career.
This is more than just a technical role—it's an opportunity to shape the future of utility customer service systems while developing your expertise in one of the most in-demand fields in the technology consulting industry.
How to Apply
If you're ready to take the next step in your career and contribute to a meaningful enterprise transformation initiative, we encourage you to apply. Please submit your resume and relevant qualifications through our application portal.
arenaflex is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic.