Introduction to The Opportunity Alliance
The Opportunity Alliance is a dynamic, results-focused Community Action Agency dedicated to helping people reach for a brighter future. With over 50 years of experience, we provide approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine. Our mission is to work with people to build better lives and stronger communities by providing advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities.
About the Maine Crisis Line
The Maine Crisis Line (MCL) is part of our continuum of crisis intervention and stabilization services, providing 24-hour telephone response for adults, families, and children during a mental health crisis. As a Crisis Call Specialist, you will play a vital role in supporting individuals and families experiencing a mental health crisis, providing them with the help and resources they need to navigate challenging situations.
Job Overview
We are seeking an experienced and compassionate Overnight Crisis Call Specialist to join our team at the Maine Crisis Line. As a Crisis Call Specialist, you will work with callers to assess presenting problems and psychosocial stressors, complete risk assessments to ensure the safety and well-being of callers, and use effective programmatic systems to support the effective monitoring of progress toward performance measures. This is a full-time, 40 hours/week, overnight position, with a schedule of 8:30pm - 7:00am, either Saturday through Thursday or Tuesday through Friday.
Key Responsibilities
- Work with callers to assess presenting problems and psychosocial stressors
- Complete risk assessments to ensure the safety and well-being of callers experiencing a crisis
- Use effective programmatic systems to support the effective monitoring of progress toward performance measures
- Collaborate with Crisis Response Services in the eight Districts across the State
- Provide support and resources to individuals and families in crisis
- Document calls and interactions with callers in a timely and accurate manner
Qualifications and Requirements
To be successful in this role, you will need:
- An Associate Degree in a related field
- A year or more of crisis or mental health-related experience preferred
- Ability to earn the MHRT-CSP certification within 30 days of employment (training provided onsite)
- Solid oral communication skills, with the ability to communicate clearly, succinctly, and in a customer-friendly manner
- Ability to learn and understand written crisis call documentation skills
- Ability to manage complex tasks effectively
- Previous experience working in a call center or customer service environment is a plus
- Demonstrated ability to work effectively with complex information to address challenging situations
- Ability to become familiar with DSM-V information
- Ability to work independently as well as in a team environment
- Flexible schedule is required
Essential Skills and Competencies
- Excellent communication and interpersonal skills
- Ability to remain calm in stressful situations
- Strong problem-solving and critical thinking skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong attention to detail and ability to maintain accurate records
- Ability to work with diverse populations and provide culturally sensitive support
Career Growth and Development Opportunities
At The Opportunity Alliance, we are committed to supporting the growth and development of our employees. As a Crisis Call Specialist, you will have opportunities to learn and develop new skills, including:
- Training to become certified as a Mental Health Rehabilitation Technician (MHRT-CSP)
- Opportunities for professional development and continuing education
- Support for career advancement and growth within the organization
Work Environment and Company Culture
The Opportunity Alliance is a dynamic and supportive work environment that values diversity, equity, and inclusion. We offer a collaborative and team-oriented culture, with a focus on supporting the well-being and success of our employees. Our benefits include:
- Generous paid time off accrual
- 9 paid holidays per calendar year and up to 3 floating holidays per calendar year
- Excellent medical benefits at a reasonable cost
- Dental and Vision insurance options
- Agency-paid basic life insurance and STD & LTD disability insurances
- 403(b) retirement with a generous agency match
- Tuition Reimbursement - offered once per year through an application process
Compensation and Benefits
The pay rate for this position is $23 per hour, with an additional overnight shift differential of $4/hour for hours worked between 10pm - 8am. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as retirement savings and tuition reimbursement opportunities.
Conclusion
If you are a compassionate and motivated individual with a passion for supporting others, we encourage you to apply for this exciting opportunity. As a Crisis Call Specialist at The Opportunity Alliance, you will have the chance to make a meaningful difference in the lives of individuals and families in crisis, while also developing your skills and advancing your career. Don't miss out on this opportunity to join our dynamic team and help us build better lives and stronger communities across Maine.
To apply, please submit a cover letter and resume along with your application. We look forward to hearing from you!
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