At arenaflex, we're revolutionizing the way companies interact with their customers, and we're looking for passionate individuals to join our team of music enthusiasts. As a Part-Time Chat Customer Service Agent, you'll be the face of arenaflex, providing top-notch support to fans of the music industry. If you're a music lover with excellent communication skills and a knack for problem-solving, we want to hear from you!
**About arenaflex**
arenaflex is a full-service virtual Contact Center outsourcing company built FOR The People. Our teams are 100% Native Virtual, working from the comfort of their own homes, and we're committed to providing a fun and supportive work environment. We're not your typical corporate office, and we're looking for like-minded individuals who share our passion for making a difference in the lives of our customers.
**The Role**
As a Part-Time Chat Customer Service Agent, you'll be responsible for providing exceptional support to fans of the music industry. You'll be the go-to person for all their questions and concerns, from purchasing merchandise to troubleshooting website issues. Our representatives play a vital role in helping fans navigate the music industry, and we're looking for individuals who are passionate about music and dedicated to delivering top-notch service.
**Responsibilities**
* Express genuine empathy and concern for your customers' issues and address them as if they were your own
* Answer, evaluate, and prioritize requests from customers having questions or experiencing problems with services or products
* Identify high-risk customer situations and escalate them appropriately without hesitation
* Keep up with multiple chats at a time and accurately document all required information and chat details in the ticketing system
* Respond to and resolve open issues in an appropriate timeframe
* Identify trends related to systems, platforms, and/or customers and escalate them appropriately to management
* Multi-task using multiple systems and skillfully change from one task to another without loss of efficiency or composure
* Maintain punctuality and attendance at all scheduled times and remain positive and professional in all customer interactions
* Be flexible and willing to cross-train as requested
**Qualifications**
* A LOVE of music! The biggest artists we represent are in Pop and Country
* 3-5 years of call center chat experience required
* Technical experience strongly preferred, with experience in Zendesk being a definite plus
* Ability to type 30 wpm with 90% accuracy or above consistently
* Strong messaging communication skills, active listening abilities, and a great understanding of text and chat acronyms
* Excellent grammar, but also know when to use the lingo
* Previous work from home experience preferred
* Understanding of contact center support metrics and ability to implement actions for improvement
* High School Diploma or equivalent required
**Hardware/Software Requirements**
* Your own computer with a processor of more than 4 cores
* 8GB of memory on Windows 10 or higher / 10 64 bits
* Screen Resolution of 1280x768 or higher, with dual monitors required
* USB headset
* NO Chromebooks, iPads, MacBooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
* Up-to-date antivirus software installed on the platform and a recent scan completed
* Must be hardwired to the router
* Firewall must be enabled
**Job Type**
* Part-Time Call: Guaranteed 25 hours per week. May flex up to 40 hours per week based on client's needs and workflow
* Shifts vary between 9:00am-6:00pm EST. Shifts are typically between 4-8 hours long
**Pay**
* $18.00 per hour 1099 contract
**Hours**
* No Overnights, must be flexible, weekends may be required by the client
**Benefits**
* Work from home
**Experience Level**
* 3-5 years
**Work Setting**
* Remote
**Why Join arenaflex?**
* Be part of a dynamic and supportive team of music enthusiasts
* Enjoy a flexible work schedule with opportunities to work from home
* Develop your skills and knowledge in the music industry
* Receive competitive pay and benefits
* Be part of a company that values its employees and provides opportunities for growth and development
**How to Apply**
If you're a music lover with a passion for delivering exceptional customer service, we want to hear from you! Apply now to join our team of Part-Time Chat Customer Service Agents and become a part of the arenaflex family.