At arenaflex, we're dedicated to providing our members with unparalleled access to top-rated attorneys and identity theft protection. As a key member of our team, you'll play a vital role in building and maintaining our network of legal providers, ensuring our customers receive the best possible support for their legal needs.
**Job Summary:**
We're seeking an experienced and compassionate Customer Service Representative to join our team on a part-time basis. As a Customer Service Representative, you'll be responsible for locating qualified legal providers for our customers, building and maintaining our network of provider relationships, and promoting our CLC Legal Program through cold calling and outreach efforts. This is an hourly position with the opportunity to earn monthly incentives, making it an excellent fit for those looking for a flexible and rewarding work arrangement.
**Key Responsibilities:**
* Assist customers in locating qualified legal providers for their specific legal needs, ensuring they receive the best possible support and guidance.
* Build and maintain arenaflex's network of legal providers by researching and utilizing various online and referral recruitment resources.
* Introduce and promote the CLC Legal Program through cold calling and outreach efforts to legal providers, fostering strong relationships and driving growth.
* Validate legal providers' professional licensing through local and state agencies, ensuring our network remains compliant and reliable.
* Manage a caseload of 25+ customers, providing exceptional support and ensuring timely resolution of their legal matters.
* Successfully recruit for individual customer referrals, network partnerships, legal class requests, and other special promotions/assignments.
* Meet or exceed established company standards of provider and member satisfaction, accuracy, quality, and timelines.
**Our Ideal Candidate:**
* Possesses a compassionate and courteous communication style, ensuring seamless interactions with both internal and external stakeholders.
* Demonstrates strong organizational and time-management skills, effectively prioritizing multiple cases and deadlines.
* Exhibits the ability to successfully multitask, handling multiple assigned cases with ease and accuracy.
* Accurately retains and documents large amounts of information, maintaining high levels of attention to detail.
* Embraces a "can-do" attitude, consistently seeking out best solutions and outcomes for our customers and providers.
**Education, Training, and Experience:**
* High school diploma or equivalent (preferred)
* Previous experience in customer service, sales, or a related field is highly desirable
* Strong communication and interpersonal skills, with the ability to build rapport with diverse stakeholders
**Work Environment and Physical Demands:**
* This position operates in a professional office environment, with routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
* The employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms.
* The employee is frequently required to sit, stand, talk, and hear.
* Travel is not required for this position.
**Career Growth Opportunities and Learning Benefits:**
* arenaflex is committed to providing ongoing training and development opportunities, ensuring our team members stay up-to-date with the latest industry trends and best practices.
* As a part-time Customer Service Representative, you'll have the opportunity to grow and develop your skills, with the potential to transition into full-time or leadership roles within the company.
* Our team is passionate about delivering exceptional customer service, and we're committed to creating a positive and supportive work environment that fosters growth and success.
**Compensation, Perks, and Benefits:**
* Competitive hourly rate
* Opportunity to earn monthly incentives
* Flexible part-time schedule
* Ongoing training and development opportunities
* Collaborative and supportive work environment
**How to Apply:**
If you're a motivated and compassionate individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application via the link below:
Join the arenaflex team and become a part of our mission to provide unparalleled access to top-rated attorneys and identity theft protection for our members. We look forward to hearing from you!