Join Our Dynamic Team as a Part-Time Customer Service Representative
We're on the hunt for a talented and customer-focused individual to join our team as a Part-Time Customer Service Representative. As a key member of our customer service team, you will have the opportunity to work from the comfort of your own home, providing top-notch support to our health plan members and addressing their inquiries about our transportation services. If you're a motivated and empathetic individual with excellent communication skills, we want to hear from you!
About Our Company and Culture
At Alivi, we're dedicated to providing exceptional customer experiences and building strong relationships with our health plan partners. Our company culture is centered around empathy, integrity, and teamwork, and we're looking for individuals who share these values. As a remote employee, you'll be part of a vibrant and dynamic team that is passionate about delivering outstanding customer service.
Job Summary
As an Alivi Customer Service Representative (CSR), you will be responsible for providing prompt and courteous support to our health plan members, addressing their inquiries about our transportation services, and resolving any concerns they may have. This role requires excellent communication skills in both English (Spanish fluency a plus), empathy, patience, and attention to detail during data entry and while speaking with members.
Key Responsibilities
- Handle inbound calls from health plan members and representatives, regarding transportation services offered through our health plan.
- Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey.
- Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI).
- Escalate transportation and customer service concerns to contact center leadership team.
- Provide exceptional customer service, responding to member inquiries and resolving issues in a timely and professional manner.
- Utilize computer software and systems to document and track customer interactions, and perform other job-related duties as required.
Requirements
Essential Qualifications
- Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience.
- High School degree or equivalent.
- Must be able to sit for 8 hours or more a day wearing a headset.
- Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members).
- Excellent written, communication, and data entry skills.
- Moderate experience in Microsoft Teams, Outlook, and Word.
Preferred Qualifications
- Spanish fluency.
- Previous experience in a healthcare setting or with a health plan.
- Familiarity with HIPAA and compliance protocols.
Skills and Competencies
To succeed in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced, high-volume call center environment.
- Empathy, patience, and attention to detail.
- Strong organizational and time management skills.
- Ability to adapt to changing priorities and workflows.
Career Growth Opportunities and Learning Benefits
At Alivi, we're committed to the growth and development of our employees. As a Customer Service Representative, you'll have access to comprehensive training and ongoing support to help you succeed in your role. You'll also have opportunities to advance within the company, taking on new challenges and responsibilities as you grow in your career.
Work Environment and Company Culture
As a remote employee, you'll have the flexibility to work from the comfort of your own home, with the support of our dynamic and customer-focused team. Our company culture is centered around empathy, integrity, and teamwork, and we're looking for individuals who share these values.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Competitive hourly rate.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- Paid time off and holidays.
- Ongoing training and development opportunities.
- Flexible work arrangements, including remote work options.
How to Apply
If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you! Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.
Don't miss out on this chance to join our dynamic team and take the next step in your career. Apply now and start building a rewarding and fulfilling career with Alivi!
Apply Now