Welcome to blithequark
At blithequark, we're revolutionizing the way people raise and deploy capital, making it easier for anyone, anywhere, to launch and run an angel syndicate or venture firm. Our mission is to create a world where people can vote with their money on what the future looks like and participate in creating it. We're already trusted by over 7,000 VCs, angels, and founders, and we're just getting started. As a part-time Customer Support Specialist, you'll play a vital role in delivering exceptional customer experiences and helping us achieve our ambitious goals.
About the Role
Reporting to our Head of Commercial, you'll be the frontline point of contact for customer support, handling emails, chats, and calls from our customers. Your primary objective will be to provide timely, effective, and empathetic support to our customers, ensuring they have a positive and fulfilling experience with blithequark. You'll be responsible for:
- Proactively and thoughtfully addressing customer issues through active listening and a comprehensive understanding of our products and services
- Delivering high customer satisfaction scores by being truly customer-centric and a skilled problem-solver
- Collaborating with the team to troubleshoot problems, leaving internal notes for the Customer Support Manager, sharing feedback with our product team, and correctly tagging tickets for future data analysis
- Championing the customer perspective, understanding their pain points, and leveraging this insight to initiate positive changes to the blithequark customer experience
Working Hours
This is a part-time remote position with a fixed schedule:
- Monday to Thursday: 6:00pm - 9:00pm
- Saturday and Sunday: 10:00am - 4:00pm
A total of 24 hours per week. We prioritize candidates who can commit to the full set of hours, but we're open to a job share arrangement. If you can at least commit to all evening or all weekend hours listed, we welcome you to apply.
Must-Have Qualities
To succeed in this role, you'll need to possess the following qualities:
- Detail-oriented: You pay meticulous attention to small details and can suggest improvements to templates and documents with an eye for precision
- Brilliant communicator: You understand the importance of effective and clear communication in all aspects of the role, and you can communicate empathetically with customers
- Customer-centric focus: You genuinely care about the customer and make it a point to understand their needs, concerns, and expectations
- Adaptable and fast learner: You can adapt to new processes, regulations, and tools with the right coaching and are eager to learn and grow
Your Experience & Background
We recognize that the ideal background could come from various profiles. You could be a university student, a recent graduate, a parent, someone who worked in a role with transferable skills, or an experienced customer support specialist. What matters most to us is that you're able to meet each of the qualities we're looking for, you're ready to make an impact quickly, and you align with our values.
Nice to have:
- Experience working within a fintech or B2B environment
- A keen interest in technology, venture capital, and angel investing
- Familiarity with Zendesk and Airtable would be a definite plus
The Hiring Process
Our hiring process typically takes two weeks, but we're flexible and can accommodate your availability. Here's what you can expect:
- Interview with our People & Talent Lead: We'll unpack the role, learn more about you, and ensure you're the right fit for the position
- Take-Home Challenge: We'll share a task to assess how well you'd perform in the role
- Interview with our Head of Commercial: We'll discuss your experience and how you can contribute to the team
- Final Interview with our Co-CEOs & Founders: We'll spend time getting to know you better and answering any questions you may have about the company and the role
Before each interview, we'll prepare you for what to expect, and regardless of the outcome, we'll provide detailed feedback within 24 hours of an interview.
Salary and Benefits
The salary for this part-time role (24 hours per week) is £18,000 - £23,400 annually, depending on experience. This is based on an FTE salary of £30,000 - £39,000. As a blithequark team member, you'll also enjoy:
- An equity option package so you can benefit from our success
- Remote-first work arrangement, with the option to work from home full-time
- Choose your own laptop and receive an additional £1000 to spend on your home-tech setup
- £1000 yearly allowance for learning and wellness initiatives of your choosing
- Private health insurance to ensure your health isn't compromised
- Receive your own expense card, eliminating out-of-pocket spending for work items and tools that matter
Accessibility Adjustments
We're committed to removing invisible barriers. If there are any adjustments we can make to better support you, please let us know when you apply.
Diversity and Inclusion
At blithequark, we truly value the power of diversity and inclusion. We warmly invite applications from individuals of every gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, and anything else that makes you who you are. Your unique perspective and experience will help us create products that resonate with and serve everyone.
Conclusion
If you're passionate about delivering exceptional customer experiences and want to be part of a fast-growing and ambitious team, we encourage you to apply for this exciting opportunity. As a part-time Customer Support Specialist at blithequark, you'll have the chance to make a real impact, grow with our company, and be part of a dynamic and supportive team. Don't miss out on this opportunity to join our journey and help shape the future of financial technology. Apply now and take the first step towards an exciting and rewarding career with blithequark!
Apply Now