**Job Summary:**
arenaflex is seeking an experienced and customer-focused Pharmacy Customer Service Associate to join our remote team. As a key member of our pharmacy team, you will be responsible for providing exceptional customer service, processing prescriptions, and maintaining accurate records. If you have a passion for delivering outstanding customer experiences and are proficient in data entry, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a leading healthcare company dedicated to providing high-quality products and services to our customers. With a strong commitment to customer satisfaction, we strive to create a positive and supportive work environment that fosters growth and development. Our team of dedicated professionals is passionate about making a difference in the lives of our customers, and we invite you to join us on this journey.
**Key Responsibilities:**
* Provides exceptional customer service by greeting clients, answering questions, and resolving issues in a timely and professional manner
* Registers sales on assigned sales register, collects cash, and distributes change as needed; processes voids, returns, delays, discounts, and exchanges as necessary
* Maintains accurate records, including patient and medication data, and ensures data is entered correctly
* Performs tasks as assigned by the Pharmacy Director, Staff Pharmacist, and Senior Supervisor, including using pharmacy systems to enter patient and medication data, filling prescriptions, and checking for potential interactions
* Reports prescription errors to the pharmacist on duty and adheres to organization policies and procedures regarding pharmacy errors and the Quality Improvement Program
* Handles calls that do not require individual attention from the pharmacist, including those to doctors
* Processes (revises and resubmits) manual claims for third-party program prescription services in a timely and efficient manner, and performs other administrative tasks as assigned by the Pharmacy Director
* Assists and supports the Pharmacy Division on stock management activities, including ordering, unloading, checking, and storing shipments of medications
* Maintains knowledge of organization resource security methods and records claims for distribution center overages (stock received, but not charged), deficiencies (stock charged, but not received), order errors, or damaged products, including Rx medications
* Ensures compliance with state and local regulations regarding controlled substances (e.g., cocktails and tobacco products)
* Builds and maintains displays, including promotional, seasonal, and special designs, and completes resets and corrections as directed
* Assists with the division of food items (e.g., raw foods from pre-cooked) and product placement as determined by strategies/methods (e.g., raw and frozen meats on bottom shelves)
* Has working knowledge of store systems and store equipment
* Provides customer support in the photo area, including digital identification photo service, banner print, and creative machine, and sells special photo items
* Takes on web pick-up responsibilities (screens orders in Picture Care, handles requests, and delivers requests to customers as they arrive at the store)
* Assists with outside and inside maintenance by ensuring a clean, neat, and well-organized store environment and appearance
* Adheres to all organization policies and procedures; maintains respectful relationships with colleagues
* Completes special tasks and other assignments as directed
**Essential Qualifications:**
* Bachelor's degree
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Proficiency in data entry and computer skills
* Familiarity with pharmacy systems and equipment
* Ability to maintain accurate records and ensure data is entered correctly
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Strong customer service skills and a passion for delivering exceptional customer experiences
**Preferred Qualifications:**
* Six months of experience in a retail environment
* Previous work experience with arenaflex
* Strong numerical skills to accurately fill prescriptions, including counting, measuring, and weighing medications
* Familiarity with store stock control and inventory management
* PTCB certification
**Skills and Competencies:**
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Proficiency in data entry and computer skills
* Familiarity with pharmacy systems and equipment
* Strong problem-solving and analytical skills
* Ability to maintain accurate records and ensure data is entered correctly
* Strong customer service skills and a passion for delivering exceptional customer experiences
* Ability to work independently and as part of a team
* Strong numerical skills to accurately fill prescriptions, including counting, measuring, and weighing medications
* Familiarity with store stock control and inventory management
**Career Growth Opportunities and Learning Benefits:**
* arenaflex offers a comprehensive training program to help you develop your skills and knowledge in pharmacy operations and customer service
* Opportunities for career advancement and professional growth within the company
* Access to ongoing training and development programs to stay up-to-date with the latest industry trends and best practices
* Collaborative and supportive work environment that fosters growth and development
**Work Environment and Company Culture:**
* arenaflex is committed to creating a positive and supportive work environment that fosters growth and development
* Collaborative and team-oriented work environment that encourages open communication and collaboration
* Opportunities for professional growth and development within the company
* Comprehensive training program to help you develop your skills and knowledge in pharmacy operations and customer service
* Access to ongoing training and development programs to stay up-to-date with the latest industry trends and best practices
**Compensation, Perks, and Benefits:**
* Competitive hourly rate of $25/hour
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for professional growth and development within the company
* Collaborative and supportive work environment that fosters growth and development
**Conclusion:**
If you are a customer-focused and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Pharmacy Customer Service Associate at arenaflex, you will have the opportunity to work in a fast-paced and dynamic environment, develop your skills and knowledge in pharmacy operations and customer service, and contribute to the success of our team. Apply now to join our team and start your career with arenaflex!