At arenaflex, we're revolutionizing the way we deliver exceptional customer experiences across our organization. As a Principal Product Manager, Customer Experience (CX) Transformation, you'll play a pivotal role in shaping our customer-centric approach, driving defect elimination, and fostering a culture of continuous improvement. If you're passionate about leveraging data-driven insights to inform product decisions and are committed to delivering world-class customer experiences, we want to hear from you.
**About arenaflex**
arenaflex is a global leader in innovation, committed to empowering our customers to achieve their goals. Our Customer Service organization is at the forefront of customer experience, striving to delight our customers in every interaction. We're seeking a talented, customer-obsessed Principal Product Manager to join our team and help us drive CX transformation across the organization.
**Key Responsibilities**
As a Principal Product Manager, Customer Experience (CX) Transformation, you'll be responsible for:
* Identifying CX signals, defining metrics, and developing mechanisms to continuously measure and report on customer experience performance across segments (e.g., Consumers, Sellers, Customer Service Associates)
* Acting as a thought/strategic leader, evaluating the effectiveness of existing mechanisms, using data to test and iterate product and processes, and continuously challenging the status quo
* Partnering with other teams to build core business processes to scale across geographies and business lines, develop quality control/assurance mechanisms within our tools, and lead business review processes to ensure we prompt the right discussions to improve CX
* Identifying relevant partners across the company, establishing effective working relationships, and influencing action
* Driving continuous improvement plans (e.g., DMAIC) that effectively communicate opportunity, future state ideation, and impact
**Essential Qualifications**
* Bachelor's degree
* 7+ years of product or program management experience
* Experience in lean management/Six Sigma
* Experience building metrics from the ground up and using data to determine and drive improvements, including influencing senior leadership
* Excellent verbal and written communication skills
**Preferred Qualifications**
* Experience owning technology products
* Master's degree or equivalent
* Customer experience research experience
* Experience working cross-functionally with tech and non-tech teams
* Experience managing technical products
* Experience developing and executing solutions in a fast-paced, high-growth, operational business environment
**Why Join arenaflex?**
* **Diverse and Inclusive Workplace**: arenaflex is committed to creating a workplace that's inclusive and respectful of all employees, regardless of their background, culture, or identity.
* **Competitive Compensation**: Our compensation reflects the cost of labor across several US geographic markets, with a base pay range of $129,500/year in our lowest geographic market up to $240,900/year in our highest geographic market.
* **Total Compensation Package**: In addition to a full range of medical, financial, and/or other benefits, you may be eligible for equity, sign-on payments, and other forms of compensation as part of a total compensation package.
* **Career Growth Opportunities**: arenaflex offers a range of opportunities for career growth and development, including training programs, mentorship, and opportunities to work on high-impact projects.
* **Collaborative Culture**: Our collaborative culture encourages open communication, teamwork, and innovation, providing a dynamic and supportive work environment.
**How to Apply**
If you're passionate about customer experience and are committed to delivering world-class experiences, we want to hear from you. Apply now to join our team and help us shape the future of customer experience at arenaflex.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.