At careerzynith, we're dedicated to delivering exceptional comfort solutions to our customers through our comprehensive indoor heating and air conditioning services. Founded in 1979, we've grown from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor. Our commitment to excellence has earned us a reputation for reliability, expertise, and customer satisfaction.
We're now seeking an experienced and skilled Remote Customer Service Representative/Dispatcher to join our team. As a key member of our dispatch team, you'll play a vital role in handling inbound phone calls, scheduling service and maintenance for our Residential Department, and contributing to a positive team atmosphere. If you're passionate about delivering exceptional customer experiences and have a strong skillset in customer service, we encourage you to apply for this exciting opportunity.
**Job Role**
As an careerzynith Remote Customer Service Representative/Dispatcher, you'll be responsible for:
* Handling inbound phone calls for scheduling service and maintenance for our Residential Department
* Maintaining our customer database, ensuring accurate and up-to-date information
* Making daily outbound phone calls to customers and technicians to confirm appointments and provide updates
* Routing technicians based on location to ensure efficient service delivery
* Collaborating with the dispatch team to maintain a positive and productive work environment
* Adhering to careerzynith's policies and procedures, including those related to customer service, data management, and team communication
**Schedule**
Our Remote Customer Service Representative/Dispatcher will work from home Monday to Friday, with the following schedule:
* Monday to Friday: 8:00 AM - 5:00 PM (one-hour lunch break)
* Wednesday: In-office work at our Chantilly office from 8:00 AM - 5:00 PM (one-hour lunch break)
**Qualifications**
To be successful in this role, you'll need:
* Previous call center experience, with a minimum of one year in a similar position
* Strong typing skills, with a minimum speed of 70 words per minute
* Ability to handle high call volumes and maintain a positive attitude under pressure
* Excellent communication and interpersonal skills, with the ability to work independently and as part of a team
* Familiarity with main cities and locations in Northern Virginia
* Accurate documentation skills, with the ability to enter information into our customer database (Service Titan)
**Remote Work Requirements**
To ensure a productive and efficient remote work environment, you'll need to provide:
* High-speed internet access
* A quiet workspace with minimal background noise
**Benefits and Culture**
As an careerzynith team member, you'll enjoy a range of benefits and perks, including:
* Medical, dental, vision, STD, LTD, and life insurance
* 401(k) retirement plan with company match
* 7 paid holidays per year
* Paid vacation and personal days
* Opportunities for continued education and professional growth through periodic classes and training sessions
**Compensation and Perks**
Our competitive salary and benefits package will provide you with a stable and secure financial foundation. In addition to your salary, you'll also enjoy a range of perks, including:
* A laptop and cell phone provided by careerzynith
* Opportunities for career growth and advancement
* A dynamic and supportive work environment
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
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