Introduction to blithequark and the Industry
At blithequark, we pride ourselves on being a leader in customer experience, leveraging technology and innovation to drive excellence in every interaction. As part of our commitment to delivering the world's best customer experience, we are seeking a highly skilled and motivated Data Entry and Live Chat Specialist to join our team. This role is not just about data entry and live chat; it's about being part of a dynamic team that is passionate about making a difference in the lives of our customers. With over 5 million surveys received from clients each year across the consumer, business, and service provider area, our Customer Listening Team is responsible for handling the end-to-end Voice of the Customer technique, which includes the design and programming of customer experience surveys translated in over 10 languages and deployed in more than 20 countries.
Job Overview
The successful candidate will be part of a team that is dedicated to transforming and innovating the end-to-end Voice of the Customer method. This includes supporting the development and maintenance of the new Voice of the Customer technique sourced from Cornerstone and integrated with the survey and dashboard platform hosted by Qualtrics, our survey vendor. The ideal candidate will work closely with product and process owners, subject matter specialists from Qualtrics, and the Agile team in Technology to drive this transformation forward.
Key Responsibilities
- Work closely with the application teams to define, frame, and capture business needs, ensuring that the Voice of the Customer methods are leveraged to define and transform the data within the Cornerstone Big Data platform.
- Develop and maintain a strong data model architecture to aid in most fulfilling data processing and standardized metric definitions, utilizing transformational technologies such as Hadoop, HDFS, MapReduce, Hive, Spark, and Python.
- Enable big data and batch/real-time analytical solutions to deliver innovative solutions, ensuring data quality and accuracy through intensive testing at variable and use case levels.
- Provide guidance to enhance competencies to drive efficiency in computing programs using the big data ecosystem, and proactively identify and automate manual tasks to improve quality and efficiency.
- Power customer story evaluation and elaboration, design and development of software programs, testing and builds automation tools, and collaborate with partners from GSN and AET to prioritize, define, increase, and test the data for various use cases as part of the VOC end-to-end technique.
Essential and Preferred Qualifications
To be successful in this role, you will need to have hands-on development experience on Hive/Hadoop, PySpark, Python, shell scripting languages, development launch management, and troubleshooting understanding for data-driven projects for a span of no less than 3+ years. This should involve active collaboration with dating managers/product owners for understanding the functional requirements and converting them into technical deliverables. Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at regular intervals to the business groups, is also essential.
Skills and Competencies
- Strong technical skills in data analysis, data modeling, and data architecture.
- Experience with big data technologies such as Hadoop, HDFS, MapReduce, Hive, Spark, and Python.
- Excellent communication and collaboration skills, with the ability to work closely with cross-functional teams.
- Strong problem-solving skills, with the ability to proactively identify and automate manual tasks.
- Familiarity with Agile methodologies and experience working in a fast-paced, dynamic environment.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. We offer a range of career development and education opportunities, including training programs, mentorship, and opportunities to work on complex and challenging projects. Our goal is to help you achieve your career aspirations and make a meaningful contribution to our organization.
Work Environment and Company Culture
Our work environment is dynamic, fast-paced, and collaborative. We value diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels seen, heard, and valued. We prioritize the well-being of our employees and their families, offering a range of benefits and programs to support their physical, financial, and emotional health.
Compensation, Perks, and Benefits
- Competitive base salaries and bonus incentives.
- Support for financial well-being and retirement.
- Flexible working models with hybrid, on-site, or digital arrangements depending on position and business need.
- Generous paid parental leave policies (depending on your location).
- Free access to on-site health facilities staffed with nurses and doctors (depending on location).
- Free and confidential counseling aid through our Healthy Minds program.
Conclusion
If you are a motivated and skilled Data Entry and Live Chat Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As part of our team, you will have the opportunity to make a real difference in the lives of our customers, while also developing your skills and advancing your career. Don't miss out on this chance to join a dynamic and innovative organization that is committed to excellence and customer satisfaction. Apply now and take the first step towards an exciting and rewarding career at blithequark.
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