At arenaflex, we're on a mission to revolutionize the way we approach data management and customer service in the healthcare and insurance industry. As a Remote Data Entry Associate, you'll play a vital role in ensuring the accuracy and timeliness of our clients' data, while also providing exceptional customer service and support.
**Job Summary:**
We're seeking an experienced and detail-oriented Remote Data Entry Associate to join our team at arenaflex. As a key member of our data management team, you'll be responsible for scrubbing, researching, and validating provider contract records, as well as updating status in our customer systems. You'll also be responsible for researching and installing healthcare provider contracts, including verification of provider information, contract accuracy, and database loading.
**Responsibilities:**
As a Remote Data Entry Associate at arenaflex, you'll be responsible for:
* Scrubbing, researching, and validating provider contract records to ensure accuracy and completeness
* Updating status in our customer systems to reflect changes and updates
* Researching and installing healthcare provider contracts, including verification of provider information, contract accuracy, and database loading
* Retrieving and entering data from computer/web-based systems, files, and other documents
* Analyzing information collected to identify potential problems and discrepancies
* Ensuring accurate and timely completion of transactions to meet or exceed client SLAs (Service Level Agreements)
* Applying healthcare and insurance domain knowledge, theoretical concepts, and problem-solving skills to undertake problem-solving
* Identifying and resolving both routine and non-routine problems or escalating to more proficient team members
* Monitoring e-mail boxes and sending responses to inquiries
**Requirements:**
To be successful in this role, you'll need:
* 1+ year(s) of experience in a role that required a focus on quality, including attention to detail, accuracy, and accountability for your work
* 1+ year(s) of experience in a professional/office-related environment (i.e., office support, data entry, clerical, customer service) that required you to work regularly scheduled shifts
* 1+ year(s) of experience using a computer with Windows applications that required you to use a keyboard, navigate multiple screens, and computer systems, and learn new software tools
* An education level of at least a high school diploma or GED
**Preferred Qualifications:**
* Ability to communicate (oral/written) effectively in a professional/office setting
* Effective troubleshooting skills where you can leverage your research, analysis, and problem-solving skills
* Time management skills that require the ability to cope with a complex, changing environment
* Knowledge of AS400, Windows-based systems, Excel Spreadsheets, and following SOPs (Standard Operating Procedures)
**What We Offer:**
As a Remote Data Entry Associate at arenaflex, you'll enjoy:
* A competitive hourly rate of $15.00 - $26.00 per hour
* A flexible schedule with regular working hours (Monday-Friday, 8AM-4:30PM)
* Opportunities for career growth and professional development
* A dynamic and supportive work environment
* A comprehensive training program to ensure your success in the role
**Work Environment:**
As a Remote Data Entry Associate, you'll work from the comfort of your own home, with access to our state-of-the-art technology and systems. You'll be part of a collaborative and supportive team that's dedicated to delivering exceptional results and exceeding client expectations.
**How to Apply:**
If you're a motivated and detail-oriented individual with a passion for data management and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.
**Note:**
All new hires will be required to successfully complete our training course and demonstrate proficiency in the material. The shift schedule can be changed as per client's requirements.