At arenaflex, we're on a mission to deliver exceptional services and solutions that make a real difference in people's lives. As a Remote Healthcare Customer Service Representative, you'll be part of a talented team that's passionate about helping others and making a positive impact. If you're a motivated and empathetic individual with a passion for customer service, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, and we're committed to creating a culture where individuality is valued and respected every day. We believe that our people are our greatest asset, and we're always looking for talented individuals who share our values and passion for making a difference.
**Join Our Team and Thrive**
As a Remote Healthcare Customer Service Representative, you'll have the opportunity to work from the comfort of your own home, with a steady volume of incoming calls regarding benefits from members, providers, and employer groups. You'll be responsible for explaining and clarifying plans' policies and procedures, actively attempting to resolve member or provider concerns, and maintaining current knowledge of Member Services policies and procedures.
**Responsibilities**
* Manage a steady volume of incoming calls regarding benefits from members, providers, and employer groups
* Explain and clarify plans' policies and procedures
* Actively attempt to resolve member or provider concerns, which may include contacting other appropriate parties to facilitate the resolution of such concerns and adequately documenting the information on the billing system
* Investigate verbal complaints concerning billing, claims, or service rendered
* Escalate complaints of service failures to designated departments for investigation
* Maintain current knowledge of Member Services policies and procedures
* Perform other work-related duties as assigned
**Requirements**
We're looking for individuals with a passion for helping others, natural empathy, and the determination to deliver a comprehensive solution to these healthcare-related calls. Customer service experience is a plus, but not required. To be successful in this role, you'll have:
* Ability to successfully complete a customer service assessment and typing test
* Must be a US Citizen
* High school diploma, GED, or college degree
* Ability to successfully complete a mandatory paid training program with 100% attendance
* Successful completion of a background check is required for this position
* At least 1 year of Call Center experience preferred
* 1 year of face-to-face customer service experience
* Knowledge of and prior experience in the Dental, Medical, or Managed Care industry is preferred
* Must possess the following characteristics: self-motivation, resourcefulness, detail-oriented, sense of accountability, and must be a team player
* Must possess strong skills in the following areas: organizational, time management, written and verbal communication, analytical, and problem-solving
* Proficiency in Microsoft Word, Microsoft Outlook, and Internet Explorer
* Strong communication skills over the phone
* Ability to deal with problems involving several concrete variables in standardized situations
**Equipment and Workspace Requirements**
* You must have a home internet connection of 10 Download and 3 Upload Speed (you may do a quick check through)
* Must be able to hardwire your work computer directly to your home modem via ethernet
* Must have a distraction-free and secure work environment
**What We Offer**
* Competitive hourly rate of $16.00
* 10 weeks of paid training
* Opportunities for growth and advancement within the healthcare team
* Health benefits for you and your family, including medical, dental, and vision
* Paid time off after 180 days of employment
* Computer equipment provided
* A dynamic and supportive work environment
**How to Apply**
If you're a motivated and empathetic individual with a passion for customer service, we want to hear from you! To apply, please follow these steps:
* Apply to the role and provide your basic profile information (2 minutes)
* Answer prescreen questions to ensure you meet the minimum requirements for the role (3 minutes)
* Complete a typing test (2 minutes)
* Take a short assessment to determine your fit for the role and set everyone up for success (10 minutes)
* For the typing test and assessment, you'll need to have access to a computer with a keyboard. If you don't have access to one at this moment, please complete the other steps and then find a local public computer to complete steps 3 and 4.
**Why Join arenaflex?**
At arenaflex, we value our associates and offer a range of benefits and perks to support their well-being and success. Some of the benefits we offer include:
* Competitive compensation and benefits package
* Opportunities for growth and advancement within the company
* A dynamic and supportive work environment
* Flexible work arrangements, including remote work options
* Access to training and development programs to help you grow in your career
* A commitment to diversity, equity, and inclusion
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodation Request**
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form.
**Vaccination Status**
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
**Apply Now!**
If you're a motivated and empathetic individual with a passion for customer service, we want to hear from you! Apply now and take the first step towards a rewarding career with arenaflex.