At arenaflex, we're on a mission to revolutionize the way we interact with customers, and we're looking for a talented and enthusiastic Remote Live Chat Agent to join our team. As a key member of our customer support team, you'll play a vital role in providing exceptional service to our clients and their customers, helping them navigate our clients' websites and resolving any issues they may encounter.
**About arenaflex**
arenaflex is a dynamic and rapidly growing organization dedicated to making a positive impact in our community. We're passionate about empowering individuals and families to achieve self-reliance, and we're committed to providing opportunities for growth and development. Our team is diverse, energetic, and passionate about what we do, and we're looking for like-minded individuals to join our ranks.
**Job Summary**
As a Remote Live Chat Agent, you'll be responsible for providing top-notch customer support to our clients and their customers via live chat software. You'll be the first point of contact for many of our clients' customers, and you'll play a critical role in building relationships, resolving issues, and promoting our clients' products and services. If you're a self-starter with a passion for customer service, a strong work ethic, and a desire to learn and grow, we want to hear from you!
**Responsibilities**
* Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns
* Evaluate customer interactions and elevate issues to Live Chat Manager when appropriate
* Create relationships with new customers to better understand and achieve their needs
* Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
* Promote interest in client products and services
* Consistently achieve established standards of the position
* Continually portray and project a positive and professional image
* Provide administrative support
**Requirements**
* Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
* Keyboarding and internet experience needed
* Strong communication and interpersonal skills, including written and verbal
* Upbeat, positive attitude, and professional demeanor
* Articulate and well accustomed to a client-facing role
* Ability to compose professional emails
**Preferred Qualifications**
* Previous customer service experience, preferably in a live chat or call center environment
* Experience working with live chat software and CRM systems
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
**What You'll Get**
* Monthly bonus based on performance
* Be a part of a group of diverse, energetic professionals who play as hard as they work
* Plenty of room for upward career mobility
**Benefits**
* 401k Plan
* Paid Holidays
* Paid Time Off
* Medical Insurance
* Dental & Vision Insurance
* Company Paid Life Insurance
**Available Shifts and Compensation**
We have available shifts all days of the week. Compensation is $30.00 - $40.00/hour.
**Why Join arenaflex?**
* We're a dynamic and rapidly growing organization with a bright future
* We're passionate about making a positive impact in our community
* We offer a supportive and inclusive work environment
* We provide opportunities for growth and development
* We're committed to providing exceptional customer service and support
**How to Apply**
If you're a motivated and enthusiastic individual with a passion for customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Note**
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