Introduction to arenaflex and the Role
arenaflex is a leader in providing exceptional customer service experiences, and our Learning Delivery team is at the forefront of this mission. We are seeking a highly skilled and innovative Senior Learning Specialist to join our team, responsible for leading and supporting a group of up to 30 Customer Support Associates. As a Senior Learning Specialist at arenaflex, you will play a critical role in creating an optimal adult learning environment that fosters long-term success and exceptional customer service skills.
Key Responsibilities and Expectations
The primary focus of this role is to deliver an exceptional training experience, utilizing a range of modalities including self-directed, instructor-led, virtual, and experiential learning. As a Senior Learning Specialist, you will be responsible for coaching, developing, and managing the performance and engagement of your team members. Your expertise in using quantitative and qualitative data to identify training and coaching needs will be essential in driving initiatives and programs that continuously improve the training experience.
- Supervise structured learning metrics and oversee results for assigned territories and regions
- Manage live performance metrics end-to-end for assigned territories
- Conduct learning sessions on new processes and deliver various training courses, including continuous learning, new hire batches, and transfer batches
- Maintain data and analysis through reports on Excel (as per business requirements)
- Ensure completion of new hire training programs, coaching, and other performance improvement programs on time
- Partner with operational stakeholders as a key point of contact for the Learning Experience team
- Identify and certify learning coaches
- Lead individual improvement projects to enhance business performance
- Drive quality and learning metrics
- Conduct chime sessions and classroom sessions for stakeholders
Essential Qualifications and Skills
To be successful in this role, you will need to possess the following essential qualifications and skills:
- 2+ years of experience in training delivery roles
- 1 year of experience in customer service or customer service-related work experience
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
- Highly accurate and fluent in Japanese and English (spoken and written)
- Flexible to work within a 24/7 x 365 days global team across a variety of time zones
- Knowledge of adult learning, content design, and facilitation
Preferred Qualifications and Skills
While not essential, the following preferred qualifications and skills will be highly regarded:
- Experience as a trainer, corporate training specialist, or related position
- Project management skills with the ability to supervise multiple projects
- Strong ability to multi-task
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Senior Learning Specialist, you will have access to a range of career growth opportunities, including professional development programs, training, and mentorship. You will also be part of a dynamic and innovative team that is passionate about delivering exceptional customer service experiences.
Work Environment and Company Culture
arenaflex is a global company with a diverse and inclusive culture. We value our employees and strive to create a work environment that is collaborative, supportive, and empowering. As a Senior Learning Specialist, you will be part of a team that is dedicated to making a positive impact on our customers and our community.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including a range of perks and benefits. These may include, but are not limited to, flexible working arrangements, professional development opportunities, and access to cutting-edge technology and tools.
Conclusion and Call to Action
If you are a motivated and innovative learning professional looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. As a Senior Learning Specialist, you will play a critical role in shaping the future of our customer service training and development programs. Don't miss this chance to join a dynamic and forward-thinking team and take your career to the next level. Apply now to become a part of the arenaflex team and help us deliver exceptional customer service experiences to our customers around the world.
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