Introduction to the Role and Company
Imagine a career where you can combine your passion for sales, hospitality, and creativity to deliver unforgettable experiences for clients from around the world. As a Senior Sales Manager - Resorts, you will be part of a dynamic team that promotes the unique meetings experience of the Walt Disney World Resort, leveraging our award-winning accommodations, outstanding entertainment, world-class meeting and event venues, and more. Our company is dedicated to providing incomparable experiences for conventions, meetings, and events of all sizes, and we are looking for a talented professional like you to join our team.
About the Role and Team
In this exciting role, you will have the opportunity to work with a talented team of sales professionals who share your passion for delivering exceptional client experiences. As a Senior Sales Manager, you will report to the Sales Director - Resort Sales and will be responsible for promoting our resort's unique meetings experience to clients from around the world. You will have a direct impact on our business and will be part of a welcoming, fun, and inclusive environment that values creativity, innovation, and teamwork. Our 4:1 hybrid schedule allows for high-value communication between multiple cross-functional partners, ensuring that you are always connected and informed.
Key Responsibilities
- Develop meeting opportunities through new business acquisition, sales calls, tradeshows, and other sales activities to drive revenue growth and expand our client base.
- Design and implement targeted sales plans against assigned markets, leveraging your knowledge of market conditions, buyer behavior, and industry trends.
- Host site inspections and client entertainment opportunities to showcase our resort's unique features and amenities, building strong relationships with clients and driving sales conversions.
- Craft creative meeting and event solutions that represent the Disney brand, leveraging our legendary dedication to creativity, innovation, and customer service.
- Represent the Disney brand in all client interactions, embodying our values of excellence, integrity, and respect for our clients, colleagues, and community.
Required Qualifications and Skills
To be successful in this role, you will need to have a strong foundation in sales, hospitality, and customer service, with a minimum of five years of experience in Resort/Group/Convention Hotel Sales, National Sales, Global Sales, or Catering Sales. At least three years of experience at a Senior level is required, with a proven track record of driving sales growth, expanding client relationships, and leading cross-functional teams. You will also need to have:
- Hospitality experience in a group/convention sales environment within the past two years, with a deep understanding of the hospitality industry, market trends, and buyer behavior.
- Experience in sophisticated and complex groups, with the ability to navigate complex sales processes, negotiate contracts, and manage multiple stakeholders.
- Demonstrated client management and knowledge of market conditions and buyers in national and competitive marketplaces, with a strong network of contacts and relationships in the industry.
- Proficiency with Digital selling, virtual site visits, and Social Media technology in a sales environment, with the ability to leverage technology to drive sales growth, enhance client engagement, and improve sales productivity.
Preferred Qualifications
While not required, the following qualifications are preferred:
- Multi-Hotel or Cluster Sales experience, with a deep understanding of the complexities of managing multiple properties, teams, and sales processes.
- Destination Management Organizations & Hotel Experience combined, with a strong network of contacts and relationships in the industry.
- Experience in the Orlando market, with a deep understanding of the local hospitality industry, market trends, and buyer behavior.
- Luxury brand experience, with a strong understanding of the luxury hospitality market, high-end client expectations, and premium service delivery.
- Industry accreditation (CMP, CASE, CHSE), with a commitment to ongoing learning, professional development, and industry leadership.
- Participation in a local/regional/national hospitality industry organization, with a strong network of contacts and relationships in the industry.
Education and Career Development
A Bachelor's Degree or equivalent is preferred, with a strong foundation in sales, marketing, hospitality, or a related field. We are committed to supporting the ongoing learning and development of our team members, with opportunities for professional growth, industry training, and leadership development.
Skills and Competencies
To be successful in this role, you will need to possess a range of skills and competencies, including:
- Excellent communication, interpersonal, and presentation skills, with the ability to build strong relationships with clients, colleagues, and stakeholders.
- Strong sales, marketing, and customer service skills, with a deep understanding of the hospitality industry, market trends, and buyer behavior.
- Ability to work in a fast-paced, dynamic environment, with a strong sense of urgency, adaptability, and resilience.
- Strong problem-solving, analytical, and negotiation skills, with the ability to navigate complex sales processes, manage multiple stakeholders, and drive sales growth.
- Proficiency with Digital selling, virtual site visits, and Social Media technology, with the ability to leverage technology to drive sales growth, enhance client engagement, and improve sales productivity.
Career Growth Opportunities and Learning Benefits
At our company, we are committed to supporting the ongoing learning and development of our team members, with opportunities for professional growth, industry training, and leadership development. As a Senior Sales Manager - Resorts, you will have access to a range of career growth opportunities, including:
- Professional development programs, with training, coaching, and mentoring to support your ongoing learning and growth.
- Industry conferences, trade shows, and networking events, with opportunities to connect with industry leaders, learn about the latest trends and innovations, and build your professional network.
- Leadership development programs, with opportunities to develop your leadership skills, build your confidence, and take on new challenges.
- Cross-functional training, with opportunities to learn about different aspects of our business, develop new skills, and build your knowledge and expertise.
Work Environment and Company Culture
Our company culture is built on a foundation of excellence, integrity, and respect for our clients, colleagues, and community. We value creativity, innovation, and teamwork, and we are committed to providing a welcoming, fun, and inclusive environment that supports the well-being and success of our team members. As a Senior Sales Manager - Resorts, you will be part of a dynamic team that is passionate about delivering exceptional client experiences, driving sales growth, and supporting the ongoing learning and development of our team members.
Compensation, Perks, and Benefits
We offer a competitive salary, with a range of perks and benefits that support the well-being and success of our team members, including:
- Health and savings benefits, with access to a range of health, dental, and vision plans, as well as retirement savings programs.
- Educational opportunities, with access to training, coaching, and mentoring programs, as well as tuition reimbursement and professional development funding.
- Special extras, with access to exclusive discounts, perks, and benefits that are only available to our team members.
- Recognition and reward programs, with opportunities to recognize and reward outstanding performance, teamwork, and contributions to our company's success.
Conclusion
If you are a motivated, results-driven sales professional who is passionate about delivering exceptional client experiences, driving sales growth, and supporting the ongoing learning and development of our team members, we encourage you to apply for this exciting opportunity. As a Senior Sales Manager - Resorts, you will be part of a dynamic team that is committed to excellence, integrity, and respect for our clients, colleagues, and community. Don't miss out on this opportunity to take your career to the next level and join our team of talented sales professionals. Apply now and discover the magic of working with our company!
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