At arenaflex, we're revolutionizing the way people enjoy entertainment, and we're looking for a talented Technical Content Designer to join our Customer Service Content Strategy team. As a global leader in entertainment services, we're committed to providing an exceptional experience for our members and customer service agents. Our goal is to make it easy for our members to find and use the information they need, and for our agents to provide the best possible support.
**About arenaflex**
arenaflex is one of the world's leading entertainment services, with 278 million paid memberships in over 190 countries. Our members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. We're shaping the future of global entertainment because we believe there's a better way to watch. Our members need our help from time to time, and that's where our Global Customer Service (CS) organization focuses – on providing amazing interactions with our subscribers around the world.
**The Role**
As a Technical Content Designer on our Customer Service Content Strategy team, you'll work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the arenaflex Help Center and internal customer service knowledge base for our global CS teams. You'll have relevant technical experience in helping customers navigate technical issues such as troubleshooting and device issues in a clear and simple way that anyone can understand.
**Responsibilities**
* Lead large complex editorial projects end to end, including setting content strategy, goals, timelines, and reporting
* Create and edit Customer Service content (Help Center and internal knowledge base articles, customer service emails, as well as other support materials)
* Ensure consistent content style, tone, and format meet the evolving expectations of a global audience
* Partner closely with support operations, localization, legal, product design, and engineering teams
* Create, maintain, and update style guides and editorial training
* Leverage multiple data sources to provide data-driven analysis and content recommendations
**Qualifications**
* BS/BA degree
* 5+ years of relevant experience
* Exceptional writing, editing, project management, and communications skills
* Extensive technical or UI writing experience. Writing for customer service organizations or highly technical environments for a consumer audience
* Experience writing for different platforms (e.g., computer, mobile, or TV)
* Experience with information architecture and content management systems
* Desired qualities: independent, self-starter, innovative thinking, curious, action-oriented, ability to drive improvements, strong relationship builder, superior communication skills, including storytelling, highly adaptable, and able to thrive in a fast-paced environment
**What We Offer**
* Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits
* Paid leave of absence programs
* Flexible time off for full-time salaried employees
* Competitive compensation structure, with an annual salary range of $50,000 - $190,000
* Opportunity to choose how much of your compensation you want in salary versus stock options
**Our Culture**
arenaflex is a unique culture and environment. We're an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
**How to Apply**
If you're passionate about creating exceptional content experiences for our members and customer service agents, we encourage you to apply for this exciting opportunity. Please submit your application through our website.
**Note**
This job is open for no less than 7 days and will be removed when the position is filled. We look forward to hearing from you!
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Join arenaflex's Customer Service Content Strategy Team
As a Technical Content Designer, you'll play a critical role in shaping the customer experience for arenaflex's global customer service teams. You'll work closely with cross-functional partners to create and edit content for the arenaflex Help Center and internal customer service knowledge base.
Responsibilities
- Lead large complex editorial projects end to end, including setting content strategy, goals, timelines, and reporting
- Create and edit Customer Service content (Help Center and internal knowledge base articles, customer service emails, as well as other support materials)
- Ensure consistent content style, tone, and format meet the evolving expectations of a global audience
- Partner closely with support operations, localization, legal, product design, and engineering teams
- Create, maintain, and update style guides and editorial training
- Leverage multiple data sources to provide data-driven analysis and content recommendations
Qualifications
- BS/BA degree
- 5+ years of relevant experience
- Exceptional writing, editing, project management, and communications skills
- Extensive technical or UI writing experience. Writing for customer service organizations or highly technical environments for a consumer audience
- Experience writing for different platforms (e.g., computer, mobile, or TV)
- Experience with information architecture and content management systems
- Desired qualities: independent, self-starter, innovative thinking, curious, action-oriented, ability to drive improvements, strong relationship builder, superior communication skills, including storytelling, highly adaptable, and able to thrive in a fast-paced environment
What We Offer
- Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits
- Paid leave of absence programs
- Flexible time off for full-time salaried employees
- Competitive compensation structure, with an annual salary range of $50,000 - $190,000
- Opportunity to choose how much of your compensation you want in salary versus stock options
Our Culture
arenaflex is a unique culture and environment. We're an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
How to Apply
If you're passionate about creating exceptional content experiences for our members and customer service agents, we encourage you to apply for this exciting opportunity. Please submit your application through our website.
This job is open for no less than 7 days and will be removed when the position is filled. We look forward to hearing from you!
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