Introduction to Walt Disney World and Our Telecom Services Team
At Walt Disney World, we are passionate about creating magical experiences for our guests, and our Telecom Services team plays a vital role in making this happen. As a leader in the entertainment industry, we are committed to innovation, excellence, and customer satisfaction. Our Telecom Services team is responsible for the design, implementation, and maintenance of all telecom services across Walt Disney World, including content delivery planning, interactive device design, server upgrades, and testing new technologies. We are a dynamic and collaborative team that works closely with multiple business units to facilitate new implementations of video and interactive technology, ensuring that our Walt Disney World segments operate effectively and efficiently.
Job Overview
We are seeking an experienced Technical Specialist - Telecom Services to join our team. As a Technical Specialist, you will be responsible for providing technical support and project management expertise to drive the success of our telecom initiatives. This is a fully remote role, offering you the flexibility to work from anywhere, and we offer a competitive compensation package with a salary that reflects your skills and experience.
Key Responsibilities
- Coordinates and facilitates the delivery of telecom project objectives, ensuring timely completion of tasks and maintaining program schedules and target dates
- Leads and advises high-priority matrix projects, requiring considerable resources and high levels of functional integration and interaction with project sponsors and teams
- Conducts program meetings at leadership and/or executive director levels, providing input and feedback to telecom team members
- Develops and runs a project change control process as needed, ensuring that the project team operates within the scope of change approval process
- Identifies and evaluates the risks associated with telecom activities, taking appropriate action to mitigate the risks
- Continually reviews available resources to maintain first-hand knowledge of where resources can be best allocated, reevaluating current resources to resolve project resource surplus and shortfalls
- Provides onsite consultation to customers, ensuring operational support of the experience environment to maintain SLAs and Disney standards
- Prepares and presents metrics on uptime, usage, trends, and opportunities, managing vendor relationships and ensuring that all telecom services are delivered to the highest standards
Essential Qualifications
To be successful in this role, you will need to have:
- 3+ years of experience in the technology industry, with a strong background in technical project management
- Technical project management expertise for a theme park(s), working closely with technology, telecom, and infrastructure teams
- Hands-on experience with practices such as Agile, Scrum, Kanban, Waterfall
- Ability to understand architectural and technical aspects of projects
- Excellent organizational, communication (written and verbal), and time management skills, with attention to detail
- Experience with Application Lifecycle Management and development tools like JIRA, Confluence Wiki, ServiceNOW
- Experience with budget tracking and complex cost-benefit analysis
- Experience managing and prioritizing projects within the program, working seamlessly with various teams and stakeholders in a matrix organization
- Ability to influence negotiations to achieve a favorable outcome for both parties
- Demonstrated analysis/assessment capabilities, self-motivated, and dedicated to performing above expectations
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Associates degree in computer science, information systems, engineering, mathematics, data analytics, or other related scientific or technical discipline, and 7+ years of Program/Project management experience
- Bachelor's degree in computer science, information systems, engineering, mathematics, data analytics, or other related scientific or technical discipline, and 5+ years of Program/Project management experience
- Master's Degree in computer science, information systems, engineering, mathematics, data analytics, or other related scientific or technical discipline, and 3+ years of Program/Project management experience
- Project Management Professional (PMP) Certification, Scrum Master Certification, Agile Certification (CSM; ACP; CSPO; SAFe; LeSS)
Skills and Competencies
To be successful in this role, you will need to possess the following skills and competencies:
- Strong technical and troubleshooting skills, with the ability to analyze complex problems and develop creative solutions
- Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels
- Strong project management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines
- Ability to work in a fast-paced environment, with a high degree of flexibility and adaptability
- Strong knowledge of Microsoft Office, SAP Workplace, and Service NOW
Career Growth Opportunities and Learning Benefits
At Walt Disney World, we are committed to the growth and development of our employees. As a Technical Specialist - Telecom Services, you will have access to a range of training and development opportunities, including:
- Professional development courses and workshops
- Mentorship programs
- Cross-functional training opportunities
- Access to industry-leading technology and tools
Work Environment and Company Culture
At Walt Disney World, we pride ourselves on our dynamic and supportive work environment. As a Technical Specialist - Telecom Services, you will be part of a collaborative and innovative team that is passionate about delivering exceptional results. Our company culture is built on a foundation of:
- Integrity and respect
- Innovation and creativity
- Customer focus and satisfaction
- Teamwork and collaboration
- Diversity and inclusion
Compensation, Perks, and Benefits
We offer a competitive compensation package, including a salary that reflects your skills and experience. In addition to your salary, you will also be eligible for a range of perks and benefits, including:
- Comprehensive health and wellness programs
- Retirement savings plans
- Access to exclusive employee discounts and perks
- Opportunities for career growth and development
Conclusion
If you are a motivated and experienced technical professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Technical Specialist - Telecom Services at Walt Disney World, you will be part of a dynamic and innovative team that is passionate about delivering exceptional results. With a competitive compensation package, opportunities for career growth and development, and a supportive and collaborative work environment, this is an opportunity not to be missed. Apply now and take the first step towards an exciting and rewarding career with Walt Disney World.
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now