Join Concentrix, a Global Leader in Customer Engagement Services, as a Technical Support and Customer Care Specialist
At Concentrix, we're on a mission to be the greatest customer engagement services company in the world, rich in diversity and talent. We're a passionate company powered by passionate people who are dedicated to helping small businesses succeed. As a Technical Support and Customer Care Specialist working from home in Johnstown, PA, you'll be part of a dynamic team that provides top-notch support to customers using QuickBooks, a leading accounting software.
About the Role
As a Technical Support Associate I, you'll respond to basic and routine technical inquiries related to QuickBooks, including hardware, software, and networking issues. Your primary goal will be to assist external users by answering questions and resolving problems, ensuring that our customers receive exceptional service that meets our contractual Key Performance Indicators (KPIs).
Key Responsibilities
- Assist customers with QuickBooks-related queries, researching and providing resolutions to technical issues
- Troubleshoot technical problems, including hardware, software, and networking issues, using conceptual thinking skills
- Ensure that the service delivered to customers meets contractual KPIs, demonstrating empathy and building rapport with customers
- Prepare accurate and complete work, including notating accounts as required, and participate in activities designed to improve customer experience and business performance
- Work independently with minimal supervision, as well as collaboratively as a team member, to achieve shared goals
Essential Qualifications and Skills
To succeed in this role, you'll need:
- A passion for helping others, with a customer-centric approach and a desire to deliver exceptional customer service
- Strong problem-solving skills, with a curious and adaptable mindset
- Effective communication skills, both written and verbal, with the ability to articulate complex technical information in a clear and concise manner
- The ability to multitask, prioritize tasks, and adapt to changing situations quickly
- A dependable and flexible attitude, with a willingness to rotate shifts as needed
In terms of education, you'll need a high school diploma or GED, and you must be at least 18 years old.
What We Offer
At Concentrix, we offer a range of benefits and perks to support your well-being and career growth, including:
- A competitive base pay starting at $14.00 per hour
- Paid training to help you develop your skills and knowledge in QuickBooks and customer support
- Medical, dental, and vision plans available
- Paid Time Off (PTO) to relax and recharge
- A 401(k) Savings Plan to help you plan for your future
- Employee Referral Bonuses to reward your referrals
- A casual dress attire policy, because we believe that comfort and style go hand-in-hand
Career Growth Opportunities and Learning Benefits
At Concentrix, we're committed to helping our staff grow and achieve their career goals. As a Technical Support and Customer Care Specialist, you'll have opportunities to develop your skills and knowledge in customer support, technical troubleshooting, and QuickBooks. You'll also have access to ongoing training and development programs to help you stay up-to-date with the latest industry trends and best practices.
Work Environment and Company Culture
As a work-from-home employee, you'll enjoy the flexibility and autonomy to work from the comfort of your own home. Our company culture is built on a foundation of passion, diversity, and talent, and we're committed to creating an inclusive and supportive work environment that allows you to thrive.
Why Join Concentrix?
At Concentrix, we're passionate about making a difference in the lives of our customers and our employees. We're a company that values diversity, inclusivity, and talent, and we're committed to creating a work environment that's engaging, supportive, and fun. If you're looking for a challenging and rewarding role that allows you to make a real impact, we encourage you to apply today!
Don't miss this opportunity to join our team and be part of a company that's shaping the future of customer engagement services. Apply now and take the first step towards a fulfilling and successful career with Concentrix!
Apply Now