At arenaflex, we're dedicated to delivering exceptional customer experiences that make a meaningful difference in people's lives. As a Worklife Customer Support Associate on our Employee Assistance Program (EAP) team, you'll play a vital role in providing empathetic and informed support to individuals navigating mental health and wellbeing challenges. If you're passionate about making a positive impact and have a knack for connecting with others, we encourage you to join our dynamic team.
**About arenaflex**
arenaflex is a leading healthcare company that's committed to transforming the way people experience healthcare. With a focus on human-centric care, we're dedicated to delivering innovative solutions that make healthcare more personal, convenient, and affordable. Our Heart At Work Behaviors support this purpose, empowering our employees to feel empowered by the role they play in shaping our culture and driving innovation.
**Role Overview**
As a Worklife Customer Support Associate on our EAP team, you'll work in a fully remote environment, supporting members as their front-door to mental health wellbeing. Your primary responsibilities will include:
* Responding to incoming chats and calls in a timely and professional manner
* Assessing client needs and providing resources through chat and email
* Recognizing crisis situations and evaluating for needed action to minimize risk
* Performing research in internal databases and online to identify potential providers and resources
* Entering member information into the EAP system to initiate cases and documenting comments and information thoroughly and professionally
* Communicating effectively with internal stakeholders and making outbound calls as needed
* Providing miscellaneous support functions, including administrative support, follow-up calls, and other duties as assigned
**What You'll Need**
To succeed in this role, you'll need:
* 1-3 years of customer service experience
* Basic computer knowledge and proficiency in Microsoft Office products
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks
* Experience in a call center environment, mental health and human services background, or experience working in RFL/Employee Assistance Program is preferred
**Work Environment and Requirements**
As a remote employee, you'll need to meet the following technical requirements:
* A high-speed internet connection (broadband or fiber) with a minimum speed of 25mbps/3mbps
* A hardwired connection (ethernet connection) is required; a wireless connection will introduce the risk of performance degradation
* Consider the internet usage of others in the household during your scheduled working hours and obtain a higher speed internet connection if necessary
**Benefits and Perks**
As an arenaflex employee, you'll enjoy a comprehensive benefits package, including:
* Medical, dental, and vision benefits
* 401(k) retirement savings plan and Employee Stock Purchase Plan
* Fully-paid term life insurance plan and short-term and long-term disability benefits
* Well-being programs, education assistance, and free development courses
* CVS store discount and discount programs with participating partners
* Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
**Compensation**
The typical pay range for this role is $18.50 - $35.29 per hour, with opportunities for bonuses, commissions, or short-term incentives. Your actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.
**Career Growth Opportunities**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Worklife Customer Support Associate, you'll have opportunities to:
* Develop your skills and knowledge in mental health and wellbeing
* Work with a diverse range of clients and stakeholders
* Collaborate with internal teams to drive innovation and improve services
* Pursue professional certifications and education assistance programs
**How to Apply**
If you're passionate about making a positive impact and have a knack for connecting with others, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our dynamic team at arenaflex.
**Application Window**
We anticipate the application window for this opening will close on: 09/06/2024
**Equal Employment Opportunity**
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.