Role Overview
Mercier Consultancy Group is seeking a French Speaking iRobot Support Specialist to provide technical and customer support to French-speaking customers regarding iRobot consumer electronics products. The role is based in Sofia, Bulgaria and requires fluency in French and a passion for cutting-edge consumer electronics technology.
What You Will Do
Deliver high-quality technical and customer support via phone, email, and live chat, diagnose and troubleshoot hardware, software, and connectivity issues, and guide customers through product setup and configuration.
Why It Might Be a Fit
This role offers a competitive monthly salary, fully paid training, comprehensive health insurance, and a fully paid relocation package, making it an attractive opportunity for those looking to launch or advance their career in the consumer electronics industry.
Requirements
- Native or fluent French language skills (both spoken and written)
- Valid EU passport
- Genuine interest in consumer electronics, smart home technology, or technical support
- Previous experience in customer service, technical support, or a related field within the consumer electronics or technology industry
- Strong problem-solving abilities
- Proficiency in English at a working level
Benefits
- Competitive Monthly Salary
- Fully Paid Training
- Comprehensive Health Insurance
- Fully Paid Relocation Package
- Monthly Performance Bonus
- €1,500 One-Time Signing Bonus
- Collaborative, multicultural, and professionally stimulating work environment
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