Role Description
Labcorp is seeking a remote Strategic Account Manager, Client Success to join our team.
• Support a diverse portfolio of key accounts, nurturing and managing growth, profitability, retention, and satisfaction.
• Build and maintain lasting professional relationships with Labcorp | Invitae’s clients.
• Partner with Sales in proactive key account management.
• Support the account renewal process by driving performance, growth, expanding the use of Labcorp | Invitae’s products and services, and maximizing retention.
• Support onboarding key accounts and lead generation.
• Lead clients through the implementation process, managing timelines and the delivery of key milestones; coordinate internally to ensure successful launches of new/updated products, services, and policies.
• Drive the account strategy, planning, and execution by developing strategic account plans that lay out metrics, client goals, and the client journey ensuring success in collaboration with the Team Lead and cross-functional teams, as needed.
• Create and present quarterly business reviews to deliver to client executives that identify key trends and tell a compelling data-driven story.
• Maximize member enrollment utilization and engagement by developing and overseeing client marketing campaigns and new product launches.
• Support Labcorp | Invitae’s revenue generation through timely implementations and tracking account health of KPIs, SLAs & PGs, projections, upsells, and meeting renewals/revenue targets.
• Work collaboratively with cross-functional teams including Product, Medical Affairs, CS, Sales, Marketing, Legal, Finance, and Engineering.
• Develop planning and solutions based on specific challenges involved, potentially working with employers, brokers, channel partners, and health plans to create strategies and plans.
Qualifications
• Associate’s Degree.
• 2 or more years of experience in account management or client services role with healthcare providers.
Requirements
• Bachelor's Degree (preferred).
• Proficiency using Salesforce, Power Point, Microsoft.
• Experience working in healthcare, handling PHI, understanding of HIPAA guidelines, life sciences, or biotech.
• Excellent written and verbal presentation skills.
• Engaging interpersonal skills with ability to develop relationships with a broad range of stakeholders.
• 10-20% travel to conferences, client meetings, benefit fairs, trainings, etc.
• Understanding of how to upsell and identify expansion opportunities for all assigned clients to drive revenue.
• Ability to prioritize and manage multiple tasks with ability to escalate and share learnings with leadership and team members.
• Prior experience in client implementation.
• Presentation skills and business acumen with the ability to lead discussions.
• Experience running reports and analyzing data to support customer needs.
• Analytical and problem-solving skills to influence and obtain buy-in on recommendations.
Benefits
• Comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan for employees regularly scheduled to work 20 or more hours per week.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.
Application Window
Application window will close on July 3, 2026.
Pay Range
$75,000 - $90,000 annually. All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.