Customers Bank is a super-community bank focused on delivering exceptional customer experiences. They are seeking an HR (PXT) Operations Coordinator to manage PXT requests, support compliance reviews, and track project deliveries while promoting a culture of teamwork and innovation.
Responsibilities
- Monitor and manage the PXT shared mailbox as the central intake for PXT requests
- Own TM engagement with respect to first-line support for PXT inquiries questions on policies, benefits, and payroll; escalate complex issues as needed
- Process employment verifications, unemployment claims, and monitoring expenses
- Track and document team member cases to ensure timely follow-up
- Act as a backup for other PXT Solutions team members to minimize key person risk
- Support completion of I-9s for new hires
- Ensure all candidates hired successfully complete the background check screening process, communicating any flags for resolution to the Talent Acquisition lead, prior to the start date
- Drive AI solutions and efficiencies within PXT
- Support compliance reviews and assist with preparation for internal/external audits
- Track delivery of PXT-led projects, maintaining trackers and status updates to ensure deadlines are met
- Support follow-ups and action tracking from meetings to drive accountability
- On-going maintenance of the PXT Intranet content to ensure compliance
- Coordinate and run PXT all-hands, offsites, and quarterly planning
- Partner with PXT leadership to build and monitor the team’s strategic roadmap
Skills
- Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered
- This position is ideal for a recent college graduate with a degree in Human Resources
- 1-2 years of work experience, in a corporate or professional atmosphere
- Proven expertise in AI, programming, prompting, and workflow automation
- Excellent organizational and communication skills
- The ability to thrive in a high demand, entrepreneurial environment
- High level of curiosity and desire to learn and do new things
- Proactive problem-solving
- Comfort working with ambiguity
- Experience working with Microsoft Office Suite
- Ability to work with other Customers Bank's applications
- Master's degree is a huge plus
- Internship focusing in HR operations is preferred
- Experience working with Workday (strongly preferred)
- Strong knowledge of AI tools
Company Overview
Customers Bank offers commercial, consumer, and specialty banking services. It was founded in 1997, and is headquartered in Washington, District of Columbia, USA, with a workforce of 501-1000 employees. Its website is https://www.customersbank.com/.