Join the arenaflex Team as a Hybrid Customer Service Representative – Accounts Receivable Focus
Are you ready to become part of a dynamic organization that is transforming the way customers experience exceptional service? arenaflex is seeking a talented and motivated Customer Service Representative with an Accounts Receivable (AR) focus to join our growing team. This is a fantastic hybrid opportunity that offers the perfect balance between remote work flexibility and in-person collaboration. If you have a passion for delivering outstanding customer experiences, strong attention to detail, and the ability to thrive in a fast-paced environment, we want to hear from you!
About arenaflex
At arenaflex, we take pride in our legacy of excellence. With over 85 years of experience in the design and distribution of water purification systems for residential, commercial, and industrial applications, we are among the largest and most trusted water purification companies on the East Coast. Our commitment to quality and customer satisfaction has driven our aggressive growth, and we continue to expand our operations across New Jersey and Pennsylvania.
Our mission is simple: to ensure that every customer has access to the safest, healthiest water possible for their families and businesses. From simple filtration systems to complex pharmaceutical and industrial water purification solutions, arenaflex serves a diverse clientele—from homeowners and local businesses to the largest hospitals, universities, and manufacturers in the region. When you join arenaflex, you become part of a company that makes a meaningful impact on people's lives every single day.
Why Working at arenaflex Is Great
At arenaflex, we believe that our greatest asset is our people. We foster a culture of collaboration, innovation, and mutual respect. Here are just a few reasons why our team members love working here:
- Meaningful Work: Safe, healthy water is something everyone deserves. Your work at arenaflex directly contributes to improving the quality of life for our customers and their families.
- Industry Leader: Join a company that is at the forefront of the water purification industry, with a reputation for excellence that spans over eight decades.
- Career Growth: We are growing aggressively and believe in promoting from within. This position offers excellent opportunities for professional development and career advancement.
- Work-Life Balance: Our hybrid work model allows you to enjoy the flexibility of working from home four days per week while maintaining valuable in-person connections one day per week.
- Comprehensive Benefits: We truly care about our employees' well-being and offer a competitive benefits package that includes paid time off, flexible scheduling, and remote work options.
Position Overview
We are currently looking for a dynamic and friendly professional to join our talented office staff as a Customer Service Representative with a focus on Accounts Receivable. This is a full-time hybrid position that offers the flexibility of working remotely for four days per week, with one in-office day required at our West Orange, New Jersey location.
The ideal candidate will have a background in customer service, billing, or accounts receivable, and will be comfortable handling a variety of tasks related to customer support, invoicing, and financial reconciliation. This role is perfect for someone who thrives in a collaborative environment, enjoys problem-solving, and is committed to delivering exceptional service to every customer.
Key Responsibilities
As a Customer Service Representative – AR Focus at arenaflex, you will play a crucial role in maintaining our high standards of customer satisfaction while supporting our financial operations. Your responsibilities will include:
- Posting and Invoicing: Accurately process and post customer invoices in our accounting system, ensuring all transactions are properly documented and reconciled in a timely manner.
- Accounts Receivable Management: Contact customers regarding outstanding balances, payment inquiries, and past-due accounts. You will work professionally and empathetically to resolve payment issues while maintaining positive customer relationships.
- Customer Service Support: Provide exceptional service to customers via phone and text communications. Address inquiries, resolve concerns, and ensure every interaction leaves a positive impression of arenaflex.
- Billing Support: Assist with various billing functions, including processing payments, generating billing statements, and responding to billing-related questions from customers.
- Sales Support: Collaborate with our sales team to provide administrative support, process orders, and ensure a seamless experience for customers from initial inquiry through order completion.
- Operational Efficiency Improvements: Identify opportunities to streamline processes, enhance workflows, and contribute to the overall efficiency of our customer service and billing operations.
- Special Projects: Assist with additional projects as needed, which may include data analysis, reporting, or cross-functional team initiatives.
Requirements & Qualifications
To succeed in this role, you should possess the following qualifications and skills:
- Excellent Communication Skills: You must be able to communicate clearly, professionally, and effectively with customers and team members both verbally and in writing. Strong interpersonal skills are essential for building positive relationships.
- Quick Learner with Strong Problem-Solving Skills: The ability to quickly grasp new concepts, systems, and processes is critical. You should be capable of identifying issues, analyzing root causes, and implementing effective solutions.
- PC Proficiency & Tech-Savvy: Comfort with computers and the ability to learn new software systems quickly is a must. You should be familiar with standard office software and be eager to master our proprietary systems.
- Attention to Detail: Accuracy is paramount in this role, particularly when handling invoices, payments, and customer accounts. You must have a keen eye for detail and take pride in producing error-free work.
- Background Check: Must be willing to undergo a background check as part of our hiring process.
- Training Flexibility: This position requires an in-person training period at either our Sparta or West Orange, New Jersey office before transitioning to the hybrid schedule.
- Basic Excel Proficiency: A working knowledge of Microsoft Excel, including pivot tables and basic formulas, is required to effectively manage data, generate reports, and analyze account information.
Preferred Qualifications
- Previous experience in customer service, billing, or accounts receivable roles
- Familiarity with accounting software or CRM systems
- Experience in the water purification, HVAC, or similar service industry
- Associate's degree or higher in Business, Accounting, or a related field
Skills & Competencies
Beyond the technical qualifications, we are looking for candidates who demonstrate the following core competencies:
- Customer-Centric Mindset: You genuinely care about customer satisfaction and go above and beyond to ensure a positive experience.
- Time Management: The ability to prioritize tasks, meet deadlines, and handle multiple responsibilities simultaneously is essential in our fast-paced environment.
- Teamwork & Collaboration: You thrive in a team setting and are willing to support your colleagues to achieve collective goals.
- Adaptability: We value employees who are flexible and can adapt to changing priorities and new challenges with a positive attitude.
- Integrity & Honesty: Trust is the foundation of our business. We seek individuals who demonstrate honesty, transparency, and ethical behavior in all interactions.
Work Environment & Culture
At arenaflex, we believe that a positive work environment is key to employee satisfaction and success. Our hybrid model is designed to give you the best of both worlds: the comfort and convenience of working from home most days, combined with the collaborative energy of in-person team interactions.
When you do come into our West Orange office, you'll find a welcoming and supportive team environment where everyone's contributions are valued. We maintain open lines of communication, encourage feedback, and celebrate achievements together. Our leadership team is accessible and invested in your success, ensuring you have the resources and support you need to excel in your role.
We understand that life happens, which is why we offer flexible scheduling options. Our standard business hours are Monday through Friday, and we are happy to discuss flexible starting and ending times to accommodate your personal needs whenever possible.
Compensation & Benefits
We recognize that our team members are our most valuable asset, and we are committed to providing competitive compensation and comprehensive benefits. The starting pay for this position ranges from $30,000.00 to $35,000.00 per year, commensurate with experience and qualifications.
Our benefits package includes:
- Flexible Schedule: Enjoy the freedom to customize your work hours within our standard business framework.
- Paid Time Off: Generous paid vacation, paid sick leave, and paid holidays to support your well-being and work-life balance.
- Remote Work Option: Work from home four days per week, reducing your commute time and increasing your flexibility.
- Professional Development: Access to training and development opportunities to help you grow in your career.
- Positive Company Culture: Be part of a team that values integrity, collaboration, and excellence.
Work Schedule & Location
- Work Schedule: Full-time, Monday through Friday
- Work Setting: Hybrid – Remote (4 days) + In-Person (1 day in West Orange, NJ)
- Training: Initial in-person training required at our Sparta or West Orange, NJ office
- Relocation: For candidates applying from outside the area, relocation to Milford, PA (or within reasonable commuting distance) may be required before starting work
How to Apply
If you are an honest, hard-working individual who is ready to take the next step in your career, we encourage you to apply today! We are looking for candidates who are passionate about customer service and ready to make a meaningful contribution to our team.
To apply, please submit your resume and cover letter through our online application portal. Our hiring team will review all applications and reach out to qualified candidates for further consideration.
At arenaflex, we believe that great employees deserve great opportunities. Join us and become part of a company that values your skills, rewards your hard work, and supports your career growth. We can't wait to welcome you to the arenaflex family!
arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.