About the Role
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a knack for building relationships and finding solutions to complex problems? If so, we invite you to join our team as a Sales & Solutions Specialist at Disney Central in Orlando, Florida. This is a unique opportunity to work in a dynamic and fast-paced environment, where you'll have the chance to make a real impact on our guests' lives.
About the Company
The Walt Disney Company is a global leader in the entertainment industry, with a rich history of innovation and creativity. Our mission is to bring joy and magic to people's lives through our films, television shows, theme parks, and consumer products. At Walt Disney World Resort, we're dedicated to providing an unparalleled guest experience, with a focus on exceptional service, attention to detail, and a commitment to excellence.
Job Summary
We're seeking a highly motivated and customer-focused individual to join our team as a Sales & Solutions Specialist. In this role, you'll be responsible for assisting guests with their digital experience through our website and My Disney Experience application. You'll work in an inbound contact center, providing recommendations and direction to help our guests plan their dream vacation at Walt Disney World. If you're passionate about delivering exceptional customer service and have a knack for finding solutions to complex problems, we want to hear from you.
Responsibilities
- Engage with guests to understand their desired vacation experience and provide recommendations to help them plan a magical vacation at Walt Disney World.
- Build and manage relationships with guests and cast members from all lines of business to provide excellent service and support.
- Maintain discretion and guest confidentiality at all times.
- Help guests with handling their accounts and navigate between multiple computer applications, including phone, chat, and email.
- Provide guest service when problems arise and help find solutions to resolve issues.
- Meet required departmental metric expectations and efficiency goals.
- Assist guests by providing comprehensive information about our resorts and dining options using software applications.
- Complete all required company training and compliance courses.
- Be flexible with your work schedule, including overtime, weekends, and holidays.
Basic Qualifications
- Handle conflict resolution and decision-making through a balance of integrity and partner resourcing.
- Computer proficiency within a Microsoft Windows environment.
- Written, verbal, and interpersonal communication skills.
- Knowledge of Disney products and services.
- Sales and service experience in a customer service or contact center environment.
Preferred Qualifications
- Strong sales and closing skills, with the ability to overcome objections.
Required Education
High school diploma or equivalent.
About the Work Environment
As a Sales & Solutions Specialist, you'll work in a dynamic and fast-paced environment, where you'll have the opportunity to make a real impact on our guests' lives. You'll be part of a team that's passionate about delivering exceptional customer service and creating magical experiences for our guests. Our contact center is located at Disney Central in Orlando, Florida, and we offer a competitive compensation package, including a starting pay rate of $18.90 per hour.
About Career Growth Opportunities
We're committed to helping our cast members grow and develop their careers. As a Sales & Solutions Specialist, you'll have the opportunity to learn new skills, take on new challenges, and advance your career within our company. We offer a range of training programs, including paid training classes, to help you develop the skills you need to succeed in your role.
About Our Company Culture
We're a company that values creativity, innovation, and teamwork. We're passionate about delivering exceptional customer service and creating magical experiences for our guests. Our company culture is built on a foundation of respect, inclusivity, and diversity, and we're committed to creating a workplace that's welcoming and supportive for all our cast members.
About Compensation and Benefits
We offer a competitive compensation package, including a starting pay rate of $18.90 per hour. We also offer a range of benefits, including health insurance, retirement savings, and paid time off. We're committed to providing our cast members with a comprehensive benefits package that supports their physical, emotional, and financial well-being.
About Disability Accommodation
We're committed to providing equal employment opportunities for all candidates, including those with disabilities. If you require a reasonable accommodation in order to apply for this role or to perform the essential functions of the job, please contact us at [insert email address].
About Our Commitment to Diversity and Inclusion
We're a company that values diversity and inclusion, and we're committed to creating a workplace that's welcoming and supportive for all our cast members. We believe that diversity and inclusion are essential to our success, and we're committed to fostering a culture that's inclusive, respectful, and supportive of all individuals.
About How to Apply
If you're passionate about delivering exceptional customer service and have a knack for finding solutions to complex problems, we want to hear from you. Please submit your application through our online portal, and we'll be in touch to discuss your qualifications further.
Apply Now
Seize this opportunity to make a significant impact and join our team as a Sales & Solutions Specialist. Apply now and take the first step towards a rewarding new role.
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