Company: Qurate Retail Group
Job description: Thank you for your interest in joining our team! Qurate Retail Group comprises seven leading retail brands QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.
The Opportunity
HSN Customer Service Specialists answer inbound customer calls. Working at home, our specialists problem-solve to assist our customers with their orders and accounts.
Who We Are
HSN takes shoppers on a journey embracing the new, exploring untrodden paths, and bringing shoppers a unique perspective that enriches their lives. We offer a curated assortment of exclusive products and top brand names in health and beauty, jewelry, home/lifestyle, fashion/accessories, and electronics and incorporates entertainment, personalities and industry experts to provide a unique shopping experience.
Your Impact
- Busy day handling a high volume of inbound customer inquiries
- Assist customers with questions while personalizing the experience for each caller
- Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
- Opportunity for advancement and upward mobility across the entire Qurate Retail Group family of brands.
- Reporting to your Customer Service Supervisor.
- Must reside in Florida, Tennessee, or Virginia
- Bilingual Spanish speaking opportunities available.
- You can problem solve and de-escalate unique situations while sustaining a high-paced call volume
- Learn and work in a virtual environment with a set schedule and structured day
- Communicate with a variety of customer styles, peers, and leaders
- Navigate multiple systems and screens while assisting customers
- Follow HSN computer system requirements
- Troubleshoot own technical problems (in partnership with IT when needed)
- Available to work weekends, holidays and additional hours
- Starting rate is $15.00/hour.
- Additional $0.60/hour for qualified bilingual Specialists.
- Automatic increases in pay every 6 months for 2 years resulting in $17.00/hour (after 24 months).
- New! Pay for Performance incentive paid out monthly to eligible team members.
Your employment with HSN begins with a six-week paid training program that requires full attendance and involvement throughout. The training schedule and the working schedule after training will be different.
System Requirements
Our Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. While a full specification list will be provided after your interview, here are a few main items:
- Self-provided Computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old
- Headset compatible with HSN specifications (HSN reimburses $75 for headset.)
- High-speed internet connection. Satellite, broadband, wireless or dial-up services are not an option
- Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported
Our application process is candidate-led. Each notification for the next step will be sent to the email address you provide.
1. Complete Application
2. Complete skills assessment on mobile device or computer
3. Self-schedule interview
4. Complete interview
Remote work is not permitted in NYC at this time.
#LinkedIn, #LI-Remote #Workathome
#Remote #Florida #Tennessee #Virginia
Join us as we enrich lifes everyday moments including yours. Apply today!
If you enjoy being a part of a team, creating experiences and delighting customers, youll love it here. If youre excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, youll find amazing projects to work on. If you want to grow professionally and learn every day, youll thrive with us. If you appreciate , where intentional connections matter and a company committed to diversity, equity and inclusion, youll be amazed at whats available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do Whats Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at for assistance. ?
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Expected salary: $15 per hour
Location: Tennessee Apply Now