At Jade Software, we build technology that makes a real difference, helping organisations run complex operations smarter, safer, and more efficiently.
Backed by Jade, MADCAP sits at the heart of the global dairy supply chain, supporting safer, faster, and more optimised dairy operations. Our customers don’t just buy software — they gain a long‑term technology partner with deep dairy expertise, global capability, and the scale to keep innovating.
As MADCAP continues to grow across Europe, we’re looking for an Implementation & Dairy Consultant to support customer onboarding, adoption, and long‑term success across EMEA.
What this role is really about
This role is about making MADCAP work in real dairy environments.
You’ll work closely with customers to understand how their dairy operations function and help configure, embed, and optimise MADCAP so it delivers practical, day‑to‑day value. You will act as a trusted partner, supporting customers from initial onboarding through to steady‑state use and ongoing optimisation.
Success is defined by successful adoption, strong customer relationships, and sustained operational outcomes.
What you’ll do
Implementation & Operational Enablement
- Support customer onboarding and implementation by translating dairy operational needs into effective MADCAP use
- Work directly with customer teams to configure and embed MADCAP into day‑to‑day operations
- Support integrations and system enhancements in partnership with technical teams
- Assist customers through change and adoption, including training and operational support
Customer & Account Management
- Act as the primary day‑to‑day contact for assigned EMEA customers
- Build trusted relationships with operational, technical, and leadership stakeholders
- Support customers post‑implementation to optimise their use of MADCAP
- Proactively identify operational risks, issues, and improvement opportunities
Dairy Expertise & Continuous Improvement
- Apply practical knowledge of dairy collection, processing, and supply chains
- Help customers improve efficiency, visibility, and decision‑making using MADCAP
- Contribute to ongoing improvement of customer experience, documentation, and ways of working
What you bring
- Experience working with dairy operations, dairy supply chains, or agri‑food production environments
- Exposure to enterprise software, SaaS platforms, or operational systems, ideally in customer‑facing roles
- Strong relationship‑building skills and customer focus — you earn trust through credibility and delivery
- Clear communication skills and the ability to work across technical and operational teams
- Comfort working autonomously across multiple customers and regions
- Technical curiosity and a practical problem‑solving mindset
- Background in logistics, supply chain planning, or operational optimisation
- Fluency in English; French or additional European languages are highly regarded
Who you are
- Practical, credible, and customer‑focused
- You understand how dairy operations really work
- You enjoy helping customers adopt technology and see real benefits from it
Why join MADCAP?
- Work with leading dairy organisations across Europe
- Combine deep industry knowledge with modern, global technology
- Be part of a growing Agri‑Tech business backed by an established software company
- Enjoy autonomy, learning, and professional growth in a supportive environment