About the role
As global supply chains face increasing regulatory scrutiny, sustainability mandates, and rising expectations for transparency, the ability to implement and embed effective traceability and responsible sourcing programmes has become a strategic imperative for brands and retailers worldwide.
- Inspectorio is seeking an Implementation Program Lead - Traceability & Responsible Sourcing to join our Implementations & Solutions team. This is a senior individual contributor role for a domain expert who combines deep knowledge of global supply-chain traceability and responsible sourcing with the ability to guide enterprise customers through complex programme implementation and long-term adoptio.
- The ideal candidate brings hands-on experience running or advising on multi-tier traceability programmes, a strong understanding of the evolving global regulatory landscape, and the credibility to act as a trusted subject-matter expert for both customers and internal teams. This role operates across the full programme lifecycle — from implementation through to sustained adoption — and serves as a critical bridge between our customers' operational realities and Inspectorio's platform capabilities.
What you'll do
Programme Implementation & Adoption
- Support customers in implementing Inspectorio's traceability and responsible sourcing solutions, ensuring alignment between platform capabilities and customers' business objectives and supply-chain realities.
- Guide customers through the operational and organisational changes required to successfully embed traceability and responsible sourcing programmes — from initial rollout through to sustained, long-term adoption.
- Identify and address adoption gaps by diagnosing root causes at the process, supplier, and programme-maturity level, and designing targeted interventions that drive measurable improvement.
- Develop and maintain customer-specific programme roadmaps that connect implementation milestones to tangible business and compliance outcomes.
Subject-Matter Expertise & Advisory
- Serve as the internal and external subject-matter expert on traceability and responsible sourcing — advising customers, Customer Success Managers, Solution Consultants, and Implementation PMs on domain-specific programme design, best practices, and emerging requirements.
- Act as a liaison between customers' supply-chain, compliance, and procurement teams and Inspectorio's internal functions, translating real-world operational complexity into actionable implementation and product guidance.
- Advise customers on the evolving global regulatory landscape — including deforestation regulations, supply-chain due diligence requirements, sector-specific certification standards, and responsible sourcing frameworks — and their implications for programme design and data requirements.
- Stay current on regulatory developments, industry standards, and market trends across key regions and commodities, ensuring Inspectorio and its customers are well-positioned to respond to new requirements as they emerge.
Cross-Functional Collaboration & Internal Leverage
- Work closely with Customer Success, Solution Consulting, Implementation PMs, and the Centre of Excellence to ensure a cohesive customer experience and consistent programme outcomes across the implementation lifecycle.
- Partner with Customer Success Managers to translate programme maturity insights into strategic customer conversations, supporting QBR preparation and long-term account development.
- Maintain visibility into the pre-sales pipeline to surface emerging prospect demands, regulatory trends, and evolving customer expectations — informing how the broader team positions and scopes traceability engagements.
- Consolidate field insights from customer programmes and feed structured feedback into Product and CoE, helping shape solution evolution, workflow improvements, and adoption frameworks.
Knowledge Development & Enablement
- Build and maintain traceability and responsible sourcing playbooks, programme frameworks, and vertical-specific implementation guides for internal use across the Implementations & Solutions team.
- Enable Customer Success Managers and Solution Consultants with domain knowledge, equipping them to have more informed customer conversations and reducing dependency on this role for routine advisory.
- Contribute to Inspectorio's external positioning through thought leadership: industry working groups, white papers, webinars, and engagement with standards bodies and regulatory forums.
Qualifications
Must-Have
- 7+ years of experience in supply-chain traceability, responsible sourcing programme management, supply-chain sustainability, or a closely related field — with direct, hands-on experience designing or advising on multi-tier traceability programmes.
- Strong knowledge of the global regulatory landscape governing supply-chain transparency and responsible sourcing, including deforestation regulations (e.g. EUDR), supply-chain due diligence laws, and sector-specific compliance frameworks.
- Experience in at least one traceability-adjacent domain: forest-risk commodity sourcing, leather and materials traceability, food and agriculture chain-of-custody, textile fibre traceability, or equivalent.
- Demonstrated ability to diagnose adoption challenges in enterprise programme rollouts and design practical, supplier- and operations-level interventions that drive measurable change.
- Experience facilitating workshops, advisory sessions, or programme reviews with enterprise-level supply-chain, compliance, or procurement stakeholders.
- Strong communicator and trusted advisor: able to engage credibly at executive level while remaining grounded in operational reality.
- Comfortable operating in a fast-moving, global, remote-first environment across EMEA and Americas time zones.
- Fluent English; additional languages a plus.
Nice to Have
- Direct experience with regulatory due-diligence system design or compliance-response programmes at a brand, retailer, standards body, or certification organisation.
- Familiarity with sector-specific certification and standards frameworks: LWG, ZDHC, GOTS, FSC, RSPO, SBTi, or equivalent.
- Experience with supply-chain technology platforms — traceability, risk management, supplier compliance, or ESG — in a customer-facing, consulting, or implementation capacity.
- Understanding of product lifecycle management (PLM) processes and how PLM intersects with traceability, materials sourcing, and responsible sourcing programme design.
- Background in management consulting with a supply-chain, sustainability, or regulatory compliance practice.
- Experience contributing to industry working groups, regulatory comment processes, or sustainability coalitions
Benefits
Why it would be awesome to work with us
- Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time.
- ️ Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable.
- Project Ownership: You get to lead the initiatives you're passionate about, professionally or socially.
- Grow with us: We're invested in your personal and professional development.
- Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation.
- Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself.
- Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture.
Our Values
- EXCELLENCE: We pursue mastery and craftsmanship. "Good enough" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be better.
- AUTONOMY: We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work.
- COURAGE: We share our opinion, even if it's uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed.
- HUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.