Glass America is a company within the Boyd Group that provides collision and glass services. They are seeking an Inside Sales Representative to deliver outstanding customer service, answer inbound calls, provide quotes, and book appointments while utilizing their software to manage customer records.
Responsibilities
- Provide effective and outstanding customer service, answer inbound calls from prospective customers and present quotes and recommendations based on the customer's needs
- Communicate and explain to customers our auto glass products, appropriately respond to inquiries and questions and utilize available resources to provide accurate information about our professional service and our competitive pricing
- Follow our step by step process to provide quotes on our competitively priced installation and repair services
- Explain to customers our auto glass products, lifetime workmanship warranty and value proposition
- Book the appointment and process the order, operating with a sense of urgency throughout the call
- Utilize our software to make a note of all conversations, enter sales information and update customer records as needed
- Professionally handle customer interactions and general inquiries, both over the phone and through email
- Make follow-up communication on all estimates that have been written but not sold
Skills
- Call center, care center, customer service and/or sales experience is preferred but not required
- Experience using a PC with various software packages
- Good data entry and typing skills
- Problem solving (i.e. customer complaints, competitive issues)
- Ability to sit for long periods of time
- Bilingual speaking skills a plus!
Benefits
- 80 hours of paid time off annually.
- 80 hours paid parental leave.
- 6 paid holidays annually.
- Medical, Prescription Drug, Dental & Vision Insurance.
- 401(k) Retirement Plan with Company Match.
- Employer Paid Short-Term Disability & Life Insurance.
- Additional Voluntary Life Insurance.
- Free prescription or non prescription safety glasses each year.
- Voluntary Daily Pay option available
Company Overview
Glass America is an automotive company offering auto glass, windshield, and repair services. It was founded in 1999, and is headquartered in Elmhurst, Illinois, USA, with a workforce of 1001-5000 employees. Its website is http://glassusa.com.