Overview:
We are seeking a highly motivated, customer oriented, driven and professional Inside Sales Representative to join our team! At 360care/ Citizens Security Insurance Company, our Inside Sales Representatives are responsible for phone sales, following up on prospects and assisting with enrollment forms. All candidates must be willing to obtain a sate Life & Health Insurance license. The company will cover the cost of required study materials and the licensing exam.
What we provide:
- Remote work environment
- Base Salary + Commission
- Paid time off
- 7 paid Holidays
- 2 Floating holidays
- Medical, Dental and Vision benefits
- 401K
Applicants must reside in one of the following states to be considered: KY, IN, OH, TN, AL, GA, KS, MO, NE, SC, NC, WV, VA, PA, MD, TX, MI.
Responsibilities:
Essential Job Functions:
- Sourcing new sales opportunities and establishing leads through outbound calls, emails and follow up.
- Must have Health Insurance license within 45 days of employment.
- Develop sales opportunities by researching and identifying potential sales, soliciting new leads and building relations.
- Understand and maintain awareness of customer needs, qualifications and requirements.
- Assess competitors by analyzing and summarizing competitor benefits then identifying sales opportunities.
- Route customers to the appropriate departments for further development and resolution.
- Educate family members and guardians on the benefits available to those residing at the facilities we service.
- Responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment.
- Maintains and improves quality results by following standards; recommending improved policies and procedures.
- Maintain job knowledge by studying pertinent laws and differing state requirements; participating in routine educational requirements by law.
- Maintains equipment and systems by troubleshooting, reporting and tracking problems.
- Completes pre-calls to responsible parties for nursing home residents to inform them of the benefit programs.
- Follow up to make sure prospects have received materials sent to them.
- Assist with enrollment forms when needed and answer any questions from prospects.
- Maintains strong knowledge of company services provided to customer.
- Actively supports and complies with all components of the Company compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
- Maintains confidentiality of all information; always abides with HIPAA and PHI guidelines.
- To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.
- Reacts positively to change and performs other duties as assigned.
Qualifications:
Minimum Qualifications:
- BA/BS degree or equivalent work experience preferred; High school diploma required.
- Proven inside sales experience preferred with established track record of over-achieving quota preferred.
- Strong phone presence and experience making multiple calls per day.
- High attention to detail and strong customer service skills.
- Excellent verbal, written and listening communication skills.
- Ability to multi-task, prioritize and manage time effectively.
- Strong computer skills required.
- Familiar with Salesforce or similar CRM.
- Demonstrated success with health insurance sales preferred but not required.
We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.