Intake Specialist

Compass Health Center is a recognized leader in crisis-level mental health, bringing passion, connection, and patient-centered care to the Partial Hospitalization and Intensive Outpatient space. As an Intake Specialist, you will be a key point of contact for patients, responsible for the intake and admission process while providing exemplary care and support to individuals in crisis.

Responsibilities

• Answering incoming patient and parent phone calls and responding to phone messages in a timely and professional manner
• Successfully explain all Compass programs
• Scheduling appointments for new and existing patients as well as complete screenings for potential patients calling for services
• Obtaining detailed, confidential patient demographic and insurance information in preparation for intake
• Performing data entry of patient information
• Performing various administrative tasks such as, scanning, emailing, faxing and mailing documents

Skills

• Hold a Bachelor's degree in Psychology or related field
• Have previous administrative, customer service, or scheduling experience
• Are able to deal with sensitive patient situations in a compassionate and confidential manner
• Are organized and detail-oriented
• Enjoy a fast-paced, collaborative environment
• Proficient in Microsoft Office
• Can support our patients during the following hours: Sunday 12:30pm - 8:30pm CT, Monday - Thursday 1:30pm - 9:30pm CT
• Bilingual (Spanish) Strongly preferred
• Medical/insurance office experience would be a plus
• While this role is fully remote (except for the first few weeks of training ideally), we are prioritizing candidates in the location of our patients in Illinois, or Maryland, Washington DC, or Virginia

Benefits

• Comprehensive medical/dental/vision plans
• 401k program with company matching
• Generous PTO (including competitive parental leave after 1 year of employment)
• Continuous training through CEU seminars and volunteering opportunities

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