IT Service Desk Specialist

RA Capital Management is a leading provider of capital and services to innovators in the world, focusing on improving human and planetary health. As an IT Service Desk Specialist, you will provide frontline technical support to employees, troubleshoot issues, and collaborate with the IT team to resolve technical challenges.

Responsibilities

• Provide technical support by troubleshooting and resolving issues submitted through the IT ticketing system
• Manage and resolve service desk tickets in a timely manner, coordinating with employees to identify root causes and solutions
• Collaborate with other members of the IT team to diagnose and resolve more complex technical issues
• Escalate issues as needed while maintaining clear communication and ownership

Skills

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred, or equivalent practical experience
• Strong customer service skills, preferably gained in a professional work environment
• Excellent written and verbal communication skills
• Ability to prioritize tasks effectively and manage time in a dynamic environment
• Professional demeanor with strong interpersonal and teamwork skills
• Working knowledge of Windows and macOS operating systems, as well as mobile platforms (iOS and Android)
• Experience with Google Workspace preferred
• Prior troubleshooting experience is a plus but not required

Benefits

• Employer-paid monthly premiums for health, dental, and vision coverage
• Wellness benefits and programs to support physical and mental well-being
• Resources and perks that enhance work-life balance and financial security

Company Overview

Company H1B Sponsorship