About Us:
Digacore Consulting is a technology consulting firm offering Managed IT Support Services to our clients. We are currently seeking a qualified candidate to fill the role of Fast Team IT Technician to join our growing team. At Digacore, we take pride in maintaining the highest customer service standards and providing technical solutions that optimize our client's business goals. Our overarching goal is to foster a work environment filled with growth-oriented individuals who possess a 'get it done' attitude and understand the value of teamwork and healthy interactions with clients and co-workers. If you are passionate about technology, enjoy helping others, and have a proven track record of taking ownership of tasks, we want you to join our diverse and talented team.
About the Role:
We are seeking a highly skilled and motivated individual to join our team as a Fast Team IT Technician. In this role, you will be providing remote support to our clients over the phone, in chat, and via email. Your primary objective is to ensure clear communication with clients and assist them with their technical issues. The ideal candidate possesses strong problem-solving skills, technical knowledge, and excellent communication skills.
Primary Responsibilities:
- Provide first-level support for service requests, ensuring timely and professional resolution of technology-related issues, including workstations, servers, printers, networks, and vendor-specific hardware and software.
- Deliver remote IT support, including in Windows servers, Active Directory, Office365, and DNS.
- User creation/termination app install, printer setups.
- Monitor the remote monitoring and management system for alerts and notifications, promptly responding through service tickets.
- Maintain and update system documentation using ConnectWise and IT Glue.
- Communicate professionally with clients, providing exceptional service and support.
Job Qualifications:
- Basic understanding of troubleshooting systems.
- Strong interpersonal skills, including effective communication, active listening, and a customer-centric approach.
- Ability to diagnose technical issues and provide efficient solutions.
- Excellent multitasking skills and adaptability to rapidly changing environments.
- Quick learning ability for new software and troubleshooting tools.
- Self-motivated with a sense of urgency to meet service commitments.
- Recognize when it's appropriate to escalate support tickets.
- Strong problem-solving skills and a proactive attitude.
- A+ or other relevant certification
Benefits:
- Nationwide medical insurance.
- Dental insurance.
- Life insurance gifted to all employees.
- Long-term disability insurance gifted to all employees.
- FSA and HSA options.
- 401k match
- Generous paid time off.
- Mental health days
- Paid certification assistance
We are an Equal Opportunity Employer!