**Job Description:**
About arenaflex
At arenaflex, we're a global Health Service company dedicated to helping people improve their health and vitality. Our Pharmacy Benefit Management (PBM) team is seeking dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some critical points of their lives. The Call Center Customer Service Representative represents the company, and our people make all the difference in our success.
Responsibilities
As a Customer Service Representative on our arenaflex PBM team, you will be the face of our company, providing exceptional customer service to our members, providers, and pharmacies. Your primary responsibilities will include:
- Answering inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits and mail-order pharmacies.
- Handling an average of 70-80 calls daily, taking calls back-to-back while toggling through several applications on multiple screens.
- Attending 100% of trainings and the first 90 days of employment to ensure a smooth onboarding process.
- Resolving customer complaints through independent problem-solving skills and one-call resolution.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Qualifications
To be successful in this role, you will need to possess the following qualifications:
- High School diploma or equivalent.
- 1 year of customer service experience is required.
- A dedicated workspace with no distractions is required.
- Intermediate proficiency in Microsoft Outlook.
- Strong organization skills, written, and verbal communication skills.
- Ability to remain calm and helpful even when dealing with difficult situations.
- Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience.
- Computer literacy and ability to manage multiple applications simultaneously.
Technical Requirements
If you will be working from home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Compensation and Benefits
We offer a competitive hourly rate of $17.75 - $19 USD per hour, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits, including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, and paid holidays. For more details on our employee benefits programs, visit Life at arenaflex.
About arenaflex
Doing something meaningful starts with a simple decision, a commitment to changing lives. At arenaflex, we're dedicated to improving the health and vitality of those we serve. Through our divisions, we are committed to enhancing the lives of our clients, customers, and patients. Join us in driving growth and improving lives.
Equal Employment Opportunity
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions, including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws.
Reasonable Accommodation
If you require reasonable accommodation in completing the online application process, please email:
[email protected] for support. Do not email
[email protected] for an update on your application or to provide your resume as you will not receive a response.
Tobacco-Free Policy
arenaflex has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified Applicants with Criminal Histories
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances.
Apply Now
If you're passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our arenaflex team and start your career journey today!