**Job Description:**
Join arenaflex's Diverse and Inclusive Team as a Remote Customer Service Representative
Are you passionate about delivering exceptional customer experiences and working in a dynamic, people-first culture? Do you have a strong desire to grow your career in a forward-thinking organization that values diversity, equity, and inclusion? If so, we invite you to apply for the Experienced Bilingual Customer Service Representative – Remote (Spanish and English) position at arenaflex.
About arenaflex
arenaflex is a global organization that has earned numerous awards for its commitment to creating a positive work environment, including being named one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our company is built on a foundation of inclusivity, respect, and compassion, and we're proud to have a team of over 70,000 employees from diverse backgrounds and cultures.
Career Growth and Personal Development
As a remote Customer Service Representative at arenaflex, you'll have the opportunity to develop your skills and knowledge in a supportive and collaborative environment. We offer a range of FREE Learning and Leadership Development programs designed to help you achieve your career goals and personal aspirations. In fact, about 80% of our managers and leaders have been promoted from within, demonstrating our commitment to internal growth and development.
Key Responsibilities
As a Customer Service Representative working from home, you will:
- Provide inbound customer support using a call flow guide in the customer's preferred language
- Help customers resolve basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services
- Deliver expert customer experiences...with a smile
Qualifications
To be successful in this role, you'll need:
- The ability to read, write, and speak fluently both Spanish and English
- 1+ year of customer service experience
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States and have a valid U.S. address for residence
What's in it for you?
As an arenaflex employee, you'll enjoy a range of benefits, including:
- The base salary range for this position is $15-$18/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
- Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
- DailyPay enrollment option to access pay "early," when you want it
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for arenaflex Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Reimagine the Best Version of You!
If you're passionate about delivering exceptional customer experiences and growing your career in a dynamic, people-first culture, we invite you to apply for the Experienced Bilingual Customer Service Representative – Remote (Spanish and English) position at arenaflex. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."
Location:
USA, OH, Work-at-Home
Language Requirements:
Bilingual: Spanish and English
Time Type:
Full time
Physical & Mental Requirements:
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed here.
Equal Opportunity Employer:
arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
English
Spanish
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.