Introduction to Teleperformance
Teleperformance is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. If you are on the hunt for a career and not just another job, Teleperformance is the place for you! We want to invest in your future and provide you with the tools and training necessary to succeed in the insurance industry.
Job Overview
We are seeking a Pre-Licensing Training Agent to join our team in a remote capacity. As a Pre-Licensing Training Agent, you will have the opportunity to work with a leading insurance company and provide top-notch service to policyholders. Our comprehensive training program will equip you with the knowledge and skills necessary to become a licensed insurance agent, and we will support you every step of the way. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.
Core Information:
- Start Date: Immediate openings available
- Company: Workwarp, a partner of Teleperformance
- Location: Remote
- Compensation: A competitive salary and comprehensive benefits package
- Position: Pre-Licensing Training Agent - Remote
Responsibilities
As a Pre-Licensing Training Agent, your responsibilities will include:
- Resolving complex consumer issues and advising first-level representatives on high-level issues
- Assisting policyholders with billing questions and concerns
- Providing support to policyholders with any policy changes requested
- Supporting policyholders' needs by providing recommendations and adjusting as necessary
- Using excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines
Qualifications
We are looking for fearless people – people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:
- At least 6 months of customer service experience
- To be over 18 years of age
- The ability to type 25 wpm
- A high school graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- Logical problem-solving skills
- Availability to work various shifts
- The ability to use Windows operating systems
- Organization and work prioritization skills
Preferred qualifications include:
- 6 months of call center experience
- Previous experience in the insurance industry
Work from Home Requirements
To work from home, you will need to meet the following requirements:
- Internet requirements:
- Minimum subscribed download rate equal to or exceeds 15.0 Mbps
- Minimum subscribed upload rate equal to or exceeds 5.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
- Proof of internet speed required
- A clean and quiet workspace
Benefits and Career Growth
At Teleperformance, we offer a comprehensive benefits package, including:
- Paid training
- Competitive wages
- Full benefits (medical, dental, vision, 401k, and more)
- Paid time off
- Employee wellness and engagement programs
We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. Our culture is built on inclusion and diversity, and we welcome people from all walks of life to join our team.
Why Choose Teleperformance?
At Teleperformance, we are dedicated to making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we are inspired to deliver only the best in all that we do. As a Pre-Licensing Training Agent, you will have the opportunity to work with a leading insurance company and provide top-notch service to policyholders. You will be part of a collaborative and engaging environment, and you will have the chance to interact with people from all walks of life. No two days will be the same, and you will have the opportunity to grow and challenge yourself in a dynamic and supportive environment.
Conclusion
If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Pre-Licensing Training Agent, you will have the opportunity to work with a leading insurance company and provide top-notch service to policyholders. You will be part of a collaborative and engaging environment, and you will have the chance to interact with people from all walks of life. Don't miss out on this opportunity to join a dynamic and supportive team and take the first step towards a rewarding career in the insurance industry. Apply today!
We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply now and take the first step towards a rewarding career with Teleperformance.
Apply Now