Description:
SSI is seeking a Jr. Application Support Specialist – Power Apps, to support our Navy customer in Philadelphia, PA. This position requires secret clearance and is fully remote work.
Job Duties & Responsibilities:
• App Development in Navy FlankSpeed/MS365: Configure and maintain Power Apps, including the manipulation of forms, views, and site maps.
• Standardized Configuration: Perform basic modifications to Model-Driven App components, such as updating Views, Forms, and Navigation (Site Maps).
• Dataverse Familiarity: Employ data tables from various sources and formats to perform bulk updates using standard tools (e.g., Excel Add-in).
• App Monitoring: Experience monitoring Power Automate run histories to identify failed flows and performing simple "resubmits" or basic logic troubleshooting.
• Dataverse Management: Use table relationships (1:N, N:N), column types, and business rules to ensure data integrity.
• Power Automate: Create, troubleshoot, and optimize automated, instant, and scheduled flows to handle business logic and notifications.
• App Logic: Experience setting up "if/then" rules and basic calculations to facilitate automated information processes.
• System Maintenance: Performing routine "health checks" on apps to identify and address issues and ensuring compatibility with Navy FlankSpeed/MS365 updates.
• Data Presentation: Experience extracting data and creating dashboards using PowerBI, Tableau or Qlik
Operations & Support (Sustainment)
• Ticket Management: Manage assigned backlog prioritizing "break-fix" issues versus enhancement requests.
• Basic Break-Fix: Resolve common issues, such as correcting data validation errors or updating simple Business Rules.
• Troubleshooting & Root Cause Analysis: Identify sources of issues from the Power Automate logic, Dataverse data constraints, or user permission errors.
• User Acceptance Testing (UAT): Coordinate with customers and end-users to validate fixes and new features before deployment to production.
Strategic & Professional Skills
• Roadmap Support: Translate user feedback and recurring support pain points into actionable suggestions for the Customer Architect’s roadmap.
• Requirement Gathering: Interview end-users to document exactly what a requested "minor enhancement" should look like.
• Instructional Support: Provide 1-on-1 "desk-side" support or virtual screen-sharing sessions to walk users through app features.
• Documentation: Maintain technical documentation and user "How-To" guides to reduce recurring support inquiries.
• Communication: Navigate direct customer interactions, providing status updates on the backlog and clarifying requirements for minor enhancements.
• Compliance Adherence: Follow established organizational UX/UI standards and governance protocols.
Requirements:
• Bachelor’s degree in computer science, information technology, or a related field
• Must have at least one year of experience working in application development or a data analytics environment
• Familiarity with Navy Flankspeed as well as MS365
• Strong analytical skills to diagnose and resolve application issues effectively.
• Excellent verbal and written communication skills to interact with technical and non-technical users