Late Stage Collections Specialist II

Carrington Holding Company, LLC is a leading provider of integrated mortgage loan servicing assistance. They are seeking a Late Stage Collections Specialist II to counsel borrowers on bringing their loans current, evaluate their ability to pay, and provide alternative solutions while ensuring compliance with regulations.

Responsibilities

• Evaluates and helps determine the borrower’s ability to pay and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations
• Counsels' borrowers on their options through education of alternative solutions
• Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls
• May need to escalate borrowers to a licensed Loss Mitigation associate for specific work out details
• Assist with loan servicing website payments, denied access, password resets

Skills

• High school diploma or equivalent work experience
• Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience
• Experience in the Banking, Mortgage/Loan Servicing industries

Benefits

• Comprehensive healthcare plans for you and your family.
• Discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.

Company Overview