Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The Lead Analyst, SOX Compliance, is a key member of the Corporate Governance, Risk & Compliance team and owns day‑to‑day execution of the company’s Sarbanes‑Oxley (SOX) program. Partnering closely with Finance, IT, Internal Audit, and external auditors, this role drives operational excellence, ensures Internal Controls over Financial Reporting (ICFR) are properly designed and operating effectively, and delivers clear, timely reporting to senior management and the Audit Committee. The Lead Analyst reports to the Director of SOX Governance, Risk & Compliance.
Responsibilities
Manage the annual SOX compliance plan, including scoping, risk assessment, and maintenance of the master testing calendar.
Lead walkthroughs with process owners; develop and maintain narratives, flowcharts, and risk‑control matrices (RCMs).
Execute and review detailed testing of key manual, automated, ITGC, and entity‑level controls; ensure work‑paper quality meets PCAOB standards.
Evaluate control deficiencies, perform root‑cause analyses, determine severity, and partner with owners to design and track remediation plans to closure.
Develop and maintain dashboards and metrics to communicate SOX status, testing progress, and remediation trends to stakeholders and the Audit Committee.
Administer the enterprise GRC platform (e.g., Workiva, OneTrust): manage workflows, evidence repositories, and continuous‑monitoring capabilities.
Coordinate external‑audit requests, align testing strategies, and negotiate sample rationalization to minimize business disruption.
Advise control owners on design enhancements, segregation‑of‑duties conflicts, and automation opportunities (e.g., RPA, analytics).
Maintain a common control framework mapping SOX controls to other standards (COSO, COBIT) and related compliance requirements.
Provide SOX training and promote a culture of compliance, continuous improvement, and agile practices across finance, IT, and business operations.
Lead SOX impact assessments for M&A integrations, new system implementations, and other significant business changes.
Mentor and review work of junior staff and co‑sourced partners, ensuring consistency and high quality across the SOX program.
Qualifications
Bachelor’s degree in Accounting, Finance, Information Systems, or a related field; Master’s degree a plus.
7+ years of combined SOX, internal audit, or Big 4 assurance/advisory experience with hands‑on exposure to ITGCs and automated controls.
CPA, CIA, CISA, or similar professional credential strongly preferred.
Deep knowledge of COSO framework, PCAOB guidance, and leading ERP/Cloud platforms (Workday, Salesforce, Zuora, GitHub).
Proficiency with GRC/ICFR tools (Workiva, OneTrust, or similar) and data‑analytics platforms (e.g., Power BI, Tableau, SQL).
Demonstrated ability to analyze complex processes, manage multiple priorities, and drive projects to completion under tight deadlines.
Excellent written and verbal communication skills; able to translate technical control concepts for finance and non‑technical audiences and present to executives.
Proven ability to influence cross‑functional stakeholders, mentor team members, and uphold high ethical standards.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
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