What You Will Do:
• Lead, mentor, and motivate a team of contract support specialists.
• Serve as the primary point of contact for the client, fostering strong relationships.
• Manage the client billing process, ensuring accuracy and timely submissions.
• Monitor team performance, providing feedback, coaching, and performance reviews.
• Ensure team compliance with contractual obligations, policies, and procedures.
• Resolve escalated issues and complex problems for both the team and the client.
• Oversee workflow, delegate tasks, and ensure team members understand their duties.
• Proactively communicate contract performance updates and address client concerns.
• Identify and implement process improvements to enhance team efficiency.
• Maintain accurate timekeeping and personnel records, including timecard approvals.
What You Will Need:
• 4+ years of job-related experience.
• Prior experience in team management is required.
• Fluent English skills (written and verbal) are essential.
• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Excellent organizational skills with a master-level inquisitive mindset.
• Proven experience managing invoices and the billing process, with a strong understanding of related workflows.
• Familiarity with the Accounts Payable process is beneficial, demonstrating a well-rounded understanding of financial operations.
• Familiarity with PeopleSoft, MyBuy will be an asset.
What We Offer:
• A remote role based in Poland, offering work-life balance and flexibility.
• A supportive and inclusive work environment that values diversity and teamwork.
• Opportunities for professional development and career advancement.
• The opportunity to work with an interesting international client in a dynamic and growing company.
• A comprehensive benefits package including private medical care, a MultiSport sports card co-participation, and life insurance facilitation.