Overview:
The Operations-RPA-Lead/ Solution Architect will report to the Operations-RPA-Project Manager and will be part of the Operations department. The main purpose of the position is to review Process Design Documents and existing solutions and propose changes to improve efficiency. The role also involves ensuring 100% SLA adherence in project management and upholding the company's values.
Responsibilities:
- Govern and review the process of requirement gathering and perform feasibility studies and impact analyses on existing solutions.
- Drive and own code deliverables and perform R&D on new technologies to integrate with RPA solutions.
- Manage RPA servers, installation of clients, control rooms, and underlying application installation and configuration.
- Recommend the best RPA tool for current requirements and perform assessments to propose improvements and process re-engineering.
- Groom domain experts within the team through mentoring and coaching and maintain excellent communication and relationships with clients and internal stakeholders.
- Review existing solutions and propose changes to improve efficiency and ensure 100% SLA adherence in project management.
Requirements:
- Minimum of an Intermediate level of expertise in requirement gathering, coding and testing, architecture and design, domain knowledge, project management, change management, and infrastructure and maintenance.
- Intermediate level of expertise in result orientation, adaptability, initiative, analytical thinking, and developing others is required.
- A Bachelor's degree in any field is mandatory, with a desired MSc/BE/Masters with specialization in IT/Computer Science.
- Minimum of 0-3 years of work experience is required, with experience working in multi-channel delivery projects being desirable.
- Intermediate level knowledge in RPA tools, Microsoft office, telecom basics, C, Java, DOT NET, Python, VBA, SQL, MY SQL, ORACLE, and API concepts is required.