Introduction:
SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. We empower retailers and consumer packaged goods (CPG) companies with innovative technology to enhance their operations, optimize decision-making, and deliver exceptional customer experiences.
We are now hiring a Learning Engagement Manager to join our team!
About The Learning Center (TLC) at SymphonyAI:
Our mission is to accelerate adoption of our products and solutions through impactful training, engaging education, and guiding our community of end users to success.
As the Manager, Learning Engagement, you will be responsible for leading the delivery and enhancement of training for our Customer Centric Retailing (CCR) solutions, including the CINDE Connected Retail Platform, and the Assortment & Space suite. You will design, facilitate, and improve learning experiences across a variety of delivery methods to ensure strong client engagement and maximum product adoption.
Job Description:
WHAT YOU'LL DO:
- Training Delivery & Facilitation:
- Deliver engaging and effective training sessions for clients and internal teams via virtual classrooms, instructor-led training, eLearning modules, and digital adoption tools such as WalkMe.
- Conduct train-the-trainer sessions as needed to scale knowledge internally and externally.
- Curriculum & Content Development:
- Serve as a subject matter expert (SME) and collaborate with Product Management, Client Success/Sales, product partners, and other stakeholders to identify learning needs and align on training deliverables.
- Develop, maintain, and update training curriculum and modular collateral adaptable for varied client audiences, ensuring consistency and relevance.
- Prepare facilitator materials, including PowerPoint slides, learning activities, scenarios, leader/facilitator guides, and evaluation tools.
- Instructional Design & Process Improvement:
- Define and document learning objectives, and apply instructional design principles to create and enhance courses, curriculum, and supporting resources.
- Design and redesign content to optimize learning outcomes, leveraging a range of visual, audio, and interactive tools.
- Technical Enablement & LMS Administration:
- Utilize training tools to edit and manage training recordings for use within the LMS, and develop simple eLearning modules to support post-training facilitation.
- Partner with internal TLC team members for LMS administration and WalkMe content authoring.
- Stakeholder Communication:
- Provide regular updates on training programs, product releases, and new initiatives in partnership with Product Management and other business units.
- Manage client expectations, training delivery plans, and schedules for ongoing client engagement and satisfaction.
- Feedback & Reporting:
- Gather and maintain feedback on training programs and materials, and report regularly on training quality and client satisfaction.
- Maintain organized records of curriculum and materials.
WHAT YOU WILL BRING:
- 5+ years’ experience in training delivery, curriculum development, and content authoring.
- Strong background in defining learning objectives, instructional design, and creating engaging learning materials (courses, guides, manuals).
- Familiarity with business processes and ability to translate technical concepts for business audiences.
- Proven experience presenting to diverse audiences, including business professionals and client teams.
- Client management and customer support skills, with the ability to manage expectations and foster engagement.
- Excellent communication skills, both written and oral; comfortable presenting to large groups.
- Proven project management capabilities; results-oriented, self-motivated, and collaborative.
- Able to work effectively from a home office environment, including hosting virtual training webinars and recording audio content.
Bonus Points For:
- Experience working with Grocery Retailers and/or CPGs.
- Knowledge of Category Management processes and analysis.
- Experience developing insights from customer data.
- Familiarity with SymphonyAI tools and solutions.
- Expertise with eLearning authoring tools (Articulate Storyline, Rise, Vyond, Camtasia, Descript, etc.) and strong PowerPoint skills.
- Experience administering Learning Management Systems and digital adoption platforms.
About Us:
SymphonyAI builds Vertical AI applications that help enterprises tackle their most complex, high-value challenges—like stopping financial crime, improving store performance, and boosting manufacturing efficiency. Trusted by more than 2,000 enterprise customers around the globe including 200 of the top financial institutions, top 25 CPGs, and many of the world’s largest grocers and industrial manufacturers, SymphonyAI delivers domain-trained applications and pre-built agents, ready to work on day one.
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