Licensed Customer Service Agent

Job title: Licensed Customer Service Agent in Dallas, TX at PuzzleHR
Company: PuzzleHR
Job description: Overview, Responsibilities, Qualifications Now Hiring: LICENSED Customer Service Agent Location: Dallas, TX | Remote
Salary: Competitive + Awesome BenefitsAre You Ready to Level Up Your Career?At Texan Insurance, we don’t just sell insurance—we build relationships, protect dreams, and empower our team to succeed! If you’re a detail-oriented, customer-loving, problem-solving insurance pro, we want YOU on our team.What You’ll Be Doing✅ Assisting clients with policy questions, updates, and claims like a total pro.
✅ Keeping our clients happy by providing A+ customer service via phone, email, and in person.
✅ Managing policy renewals, endorsements, and changes—accuracy is your middle name!
✅ Working with insurance carriers to ensure smooth transactions and top-notch service.
✅ Supporting Account Managers with quotes, reports, and client correspondence.
✅ Identifying opportunities to cross-sell/upsell and help clients maximize their coverage.What You Bring to the Table 5+ years of experience in personal lines insurance (Independent Agency preferred).
Active P&C License—you’re legit!
Stellar communication and customer service skills that make clients feel valued.
Insane attention to detail—you catch what others miss.
Proficiency in insurance software (AMS360, Applied Epic) & Microsoft Office Suite.
⚡ Ability to multitask like a pro in a fast-paced environment.Why You’ll Love Working Here✨ Competitive Compensation – Because great talent deserves great pay!
Amazing Benefits – Health, dental, vision—you’re covered.
401(k) with Company Match – Free money for your future!
Generous PTO & 9 Paid Holidays – Work-life balance? We got it.
Career Growth & Training – We invest in YOU with personalized training and development.
Give Back to the Community – 16 hours of additional PTO for volunteering.
Fun, Supportive Team – We work hard, play hard, and celebrate success!Join the Texan Insurance Family!If you’re looking for a dynamic, rewarding career where your work makes a difference, apply today! We can’t wait to meet you.
Expected salary:
Location: Dallas, TX
Apply for the job now! Apply Now